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Method and Apparatus for an Automated Order Taking And Confirmation System that Provides an Electronic Payment Option

IP.com Disclosure Number: IPCOM000004458D
Publication Date: 2000-Nov-20
Document File: 6 page(s) / 55K

Publishing Venue

The IP.com Prior Art Database

Abstract

In the fast-food industry, drive-through windows are a popular way to order items quickly. However, as their popularity increases, service quality suffers, especially during peak usage times such as the lunch hour. What is needed is a method to accelerate customer service at drive-through windows.

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Method and Apparatus for an Automated Order Taking And Confirmation System that Provides an Electronic Payment Option

In the fast-food industry, "drive-through" windows are a popular way to order items quickly. However, as their popularity increases, service quality suffers, especially during peak usage times such as the lunch hour. What is needed is a method to accelerate customer service at drive-through windows.

The present invention is a video order taking and confirmation system and method of that allows the user to pay for their order electronically. The video order taking and confirmation system includes a video order taking and confirmation terminal. The video order taking and confirmation terminal includes a microprocessor and display unit for translating order items into pixel images that show the quantity, unit price, running total, and description of the item ordered. The terminal further includes a keyboard, speaker, microphone, confirmation button, electronic payment slot and receipt slot.

A user of the system can pay for their order in two ways. The conventional method is to place the order at the video order taking and confirmation terminal and then pay for the order at the order pickup window. A second method is for the user to electronically pay for the order by placing a credit or debit card in the electronic payment slot. The video order taking and confirmation system, which is connected to a financial database, would electronically charge the user the order price. This novel system allows users to make payments electronically at the video order taking and confirmation terminal, thereby decreasing order pickup times, increasing customer throughput at drive through windows, and increasing drive through window convenience by providing additional payment options.

Figure 1 Video order taking and confirmation terminal

Figure 1 is an video ordering taking and confirmation terminal 100 that consists of a display unit 110, a keyboard 120, a speaker 140, a microphone 150, a confirmation button 160, an electronic payment slot 170, and a receipt slot 180.

Figure 2 Automated order taking and confirmation system

Figure 2 is a flowchart of a method for an automated order confirmation system. System 200 includes order confirmation terminal 100, CPU 210, service person 220, product information database 230, and financial database 240.

The method of system 200 is as follows. A customer gives their order at order taking and confirmation terminal 100, by speaking into microphone 150, which transmits the order through CPU 210 to service person 220, who manually enters order into CPU 210. CPU 210 then displays this information visually on monitor 110 of order taking and confirmation terminal 100. If the customer agrees with the order as presented, they then confirm their order by pressing confirmation button 160 of order confirmation terminal 100. If the customer does not agree with the order as presented, he then speaks into microphone 150...