Browse Prior Art Database

Customer Loyalty Reward System for Restaurants

IP.com Disclosure Number: IPCOM000004459D
Publication Date: 2000-Nov-20
Document File: 2 page(s) / 10K

Publishing Venue

The IP.com Prior Art Database

Abstract

The present invention is a customer loyalty reward system for restaurants. Customer purchases are automatically recorded from billing information and stored in a customer reward database that records the total purchasing activity of the customer at the restaurant.

This text was extracted from a Rich Text Format document.
This is the abbreviated version, containing approximately 99% of the total text.

Customer Loyalty Reward System for Restaurants

Restaurateurs have strong incentive to create a base of loyal return customers to support their establishment. One means of providing customers incentives to return is by creating direct incentives such a loyalty rewards, where the customer receives discounts or free items after they have purchase a pre-determined quantity at the restaurant. Conventional means of providing loyalty reward is by the use of punch cards or pin numbers. These means can be inconvenient and thus potentially do not create strong incentives for repeat business.

The present invention is a customer loyalty reward system for restaurants. Customer purchases are automatically recorded from billing information and stored in a customer reward database that records the total purchasing activity of the customer at the restaurant.

In Figure 1 customer loyalty reward system for restaurants 100 is shown. The customers order is entered into automated ordering system 110, which records the order and ticket number and generates a bill. The bill is paid using billing system 120 in which the ticket number and billing information are recorded. Billing system 120 electronically transmits the billing information to C.P.U. 130. If the billing information uniquely identifies the customer, such as when a credit card, debit card or check are used for payment, the C.P.U. 130 retrieves the order from automated ordering system 110 using the ticket number from billing system 120 as a unique identifier of the order. The C.P.U. 130 then stores the customers name and order together in customer reward database 140. If the billing information does not uniquely identify the customer, the customer's name can be manually recorded with order in customer reward database 140. Records stored in customer reward database 140 can then be used to determine loyalty rewards for restaurant customers.

Figure 1 customer loyalty reward system for restaurants

In Figure 1 customer loyalty reward system for restaurants 100 is shown. The customers order is entered into automated ordering system 110, which records the order and ticket number and generates a bill. The bill is paid using billing system 120 in which the ticket number and billing information are recorded. Billing system 120 electronically transmits the billing information to C.P.U. 130. If the billing information uniquely identifies the customer, such as when a credit card, debit card or check are used for payment, the C.P.U. 130 retrieves the order from automated ordering system 110 using the ticket number from billing system 120 as a unique identifier of the order. The C.P.U. 130 then stores the customers name and order together in customer reward database 140. If the billing information does not uniquely identify the customer, the customer's name can be manually recorded with order in customer reward database 140. Records stored in customer reward database 140 can then be used to determine loyalty reward...