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PRIORITIZATION OF MULTIPLE RINGING TELEPHONE LINES

IP.com Disclosure Number: IPCOM000006041D
Original Publication Date: 1991-Apr-01
Included in the Prior Art Database: 2001-Nov-28
Document File: 1 page(s) / 57K

Publishing Venue

Motorola

Related People

Jim Tykal: AUTHOR [+2]

Abstract

In a dispatch environment, a communications console operator will typically have access to a number of telephone lines which are capable of ringing at the console position. In periods of high call activity, it is not unusual to have more than one phone line ringing at any given time. This presents a problem for the console operator - which phone line to answer first? Previous telephone "call directors" and multi-line telephones attempted to resolve this issue by providing a "next call" button. When this button is pressed, the telephone line which has been ringing the longest is answered. This type of operation provides a simple implementation of "first come, first-served" call processing but does not allow the console operator to define certain telephone lines to have a higher priority than others.

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MOTOROLA INC. Technical Developments Volume 12 April 1991

PRIORITIZATION OF MULTIPLE RINGING TELEPHONE LINES

by Jim Tykal and Sheree Johnson

  In a dispatch environment, a communications console operator will typically have access to a number of telephone lines which are capable of ringing at the console position. In periods of high call activity, it is not unusual to have more than one phone line ringing at any given time. This presents a problem for the console operator - which phone line to answer first?

  Previous telephone "call directors" and multi-line telephones attempted to resolve this issue by providing a "next call" button. When this button is pressed, the telephone line which has been ringing the longest is answered. This type of operation provides a simple implementation of "first come, first-served" call processing but does not allow the console operator to define certain telephone lines to have a higher priority than others.

  The proposed method of operation allows the user of a multi-line telephone or communications console to assign one of X distinct priorities to each of the incoming telephone lines. In addition, each telephone line can be assigned one of Y distinct ringing tones. By using different ringing tones to represent different

priorities, the console operator can easily determine the priority of a ringing telephone line. If more than one telephone line is ringing simultaneously, only the ringing tone of the higher priority telephone lin...