Browse Prior Art Database

RADIO SERVICE SOF=lWARE VIA WORLD WIDE WEB

IP.com Disclosure Number: IPCOM000008761D
Original Publication Date: 1998-Jun-01
Included in the Prior Art Database: 2002-Jul-10
Document File: 2 page(s) / 90K

Publishing Venue

Motorola

Related People

Hans-Peter Herzig: AUTHOR [+2]

Abstract

The following paper describes how the World Wide Web can be used to ensure that only autho- rised people are using a particular Radio Service Software and that the correct software version is used. In addition statistics about the programmed radio features can be collected.

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MO-LA Technical Developments

RADIO SERVICE SOF=lWARE VIA WORLD WIDE WEB

by Hans-Peter Herzig and Bernd Lehr

INTRODUCTION

  The following paper describes how the World Wide Web can be used to ensure that only autho- rised people are using a particular Radio Service Software and that the correct software version is used. In addition statistics about the programmed radio features can be collected.

PROBLEM(S) TO BE SOLVED

  Radio Service Software (RSS) is used to pro- gram, re-program or align radios in the field. Often the radio service centres, dealers or field technicians are not using the correct RSS version which can result in radio malfunction and warranty problems. If a new release of an RSS package is available, diskettes must be mailed to all relevant people or they must be informed that they can download the new software electronically from the manufacturers dial-in server.

  Because the RSS is used on a local PC, the manufacturer does not know when and how radios are programmed, who is using the software and how often a particular radio feature is used. If such information shall be collected, the radio service centres are required to send programming reports to the manufacturer or frequent surveys must be made.

PROPOSED SOLUTION TO THE PROBLEM(S)

  To solve the problems mentioned above, any RSS will be made available via the World Wide Web only. No physical copies of the software will be stored on a local PC anymore, Figure 1 shows the required hardware set-up. The following

sections describe the process of servicing a radio.

  In the service centre, a technician connects the radio to a local PC. Then he connects the PC to the manufacturer's Web Server via the Internet and...