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Browse Prior Art Database

EXTERNAL NOTIFICATION OF CHANGES TO IDEN PROVISIONING DATA

IP.com Disclosure Number: IPCOM000009764D
Original Publication Date: 2000-May-01
Included in the Prior Art Database: 2002-Sep-17
Document File: 1 page(s) / 57K

Publishing Venue

Motorola

Related People

Chris Parrinello: AUTHOR [+3]

Abstract

Cellular customer care and billing systems require accurate and timely data regarding the state of provisioning of a customer's service in order to provide a high level of customer service and generate correct bills for the cellular service. However, customer care and billing systems are usually extremely removed and isolated from the actual cellular infrastructure network. The only communications the customer care and billing systems usually have with the infrastructure are sending provisioning changes and receiving call detail record infonnation.

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MOTOROLA

Technical Developments

EXTERNAL NOTIFICATION OF CHANGES TO IDEN PROVISIONING DATA

by Chris Parrinello, David Castagna and John Wulf

Cellular customer care and billing systems require accurate and timely data regarding the state of provisioning of a customer's service in order to provide a high level of customer service and generate correct bills for the cellular service.

However, customer care and billing systems are usually extremely removed and isolated from the actual cellular infrastructure network. The only communications the customer care and billing systems usually have with the infrastructure are sending provisioning changes and receiving call detail record infonnation.

If carrier personnel were to change provisioning directly on infrastructure equipment, the customer care and billing system would not be aware of the changes and could produce incorrect bills or display incorrect information to a customer representative who might be attempting to resolve a problem with the service.

Also with new technologies such as webenabled phones, it is possible that the customers themselves could modify provisioning data by adding and removing features through their phones.

Motorola, Inc. 2000

To solve this problem, we propose a distributed set of observing agents that monitor iDEN provisioning databases for changes to the provisioning data. These agents are placed in iDEN infrastructure elements that contain provisioning databases. The agents monitor for changes to prov...