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Smart Reply and Alert System using a Synchronized Database

IP.com Disclosure Number: IPCOM000010549D
Original Publication Date: 2002-Dec-16
Included in the Prior Art Database: 2002-Dec-16
Document File: 1 page(s) / 41K

Publishing Venue

IBM

Abstract

Smart Reply and Alert System using a Synchronized Database

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Smart Reply and Alert System using a Synchronized Database

Suppose you are working on a project that is rather critical and you take off for a business trip. Your email tool, is set that when someone sends you an email, it will reply with a message stating you are not available. If a customer you are dealing with is having problems and wants some questions answered and sent you an urgent email and left you a voice message, all he received would be an email message stating that you are away for a business trip and your voice mail stating the same. Now, with the problems being critical, the customer will have to wait for your return or call your manager to ask if he could receive some assistance. This will ultimately result in a loss of time and productivity. Now suppose you have a new invention that would sync together your email, calendar, address book, phone mail, and other internet or administrative tools. So, instead of having to update your email or voice mail every time you leave for a business trip or vacation, you simply make an entry in your calendar indicating your absence. When the customer or anyone else contacts you, this new invention will determine, who the person is based on the information in the address book, the urgency of the message, and means of communication, it will then tailor the reply to fit the situation. Its reply could be an email, telling the customer to call your backup, a voice message, a page to call a service hotline, etc.

The in...