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Common Phrases List for More Efficient Instant Messaging

IP.com Disclosure Number: IPCOM000011382D
Original Publication Date: 2003-Feb-14
Included in the Prior Art Database: 2003-Feb-14
Document File: 2 page(s) / 12K

Publishing Venue

IBM

Abstract

Disclosed is an idea for an enhancement to an instant messaging (IM) software application. In the IM chat window, the user is presented with a list of phrases commonly used in IM conversations. Instead of typing an oft-repeated phrases each time it is used in conversation, the user can simply click on the phrase and it will be automatically inserted into the chat window. The list of phrases can be static, user-definable, or automatically generated from observation of the user's IM activity.

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Common Phrases List for More Efficient Instant Messaging

  Disclosed is an idea for an enhancement to an instant messaging (IM) software application. In the IM chat window, the user is presented with a list of phrases commonly used in IM conversations. Instead of typing an oft-repeated phrases each time it is used in conversation, the user can simply click on the phrase and it will be automatically inserted into the chat window.

While Instant Messaging (IM) software in its present form has dramatically improved real-time communication among separated parties, IM software users suffer from several problems that prevent the software from reaching its full utility. Without any enhancements, communication using regular IM software can sometimes be clumsy and inefficient.

Unlike a telephone, where a person can only engage in a single conversation at a time, IM users are sometimes barraged with two, three, even four or more conversations (or requests for conversations) at the same time. IM conversations are also commonly initiated when a user is occupied on the telephone or in the middle of an important project or does not wish to be immediately interrupted. With current software, if a message recipient receives a message at an inopportune time, the IM conversation initiator must wait with no feedback until the recipient finally types an individual response to the sender. Such waiting and inefficiency is common among IM users.

Furthermore, most of the messages that pass through the system are rather mundane and pedestrian in nature. IM is best used for quick and common queries rather than complicated conversations which should be held over the telephone or in person. Phrases such as these are commonly used in IM chats: "Are you there?," "Can you join a call?," "Do you want to go out for lunch today?," "I am here, what do you need?," "I'm on a call right now -- can I get back to you in a few minutes?," "What's your phone number?," "You can reach me at 847-999-1234," etc. Users waste valuable seconds while typing in (and correcting typos in) this same set of common questions and responses many times...