Browse Prior Art Database

SMS queue and appointment management

IP.com Disclosure Number: IPCOM000012460D
Original Publication Date: 2003-May-08
Included in the Prior Art Database: 2003-May-08
Document File: 3 page(s) / 31K

Publishing Venue

IBM

Abstract

A method using SMS for Scheduling/Workflow

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SMS queue and appointment management

SMS is one off the most common means of communication today, beside the classic use as messaging platform, it is been used for secondary purposes like chat, sending orders to a control system (Homecontrol) or getting information (translators) authentication, etc.

    Another interesting aspect of SMS is, to integrate it in a scheduling and/or workflow systems, This manuscript explains the overall use of such a system.

    SMS has the advantage to use relative simple means, to communicate with an automatic environment, keeping the system economically, but SMS lakes of real-time quality, therefore methods can be implemented to ensure the quality of service.

  This method can be either be manually or automatic. One simple way is, to add the date/time in the SMS message, the client or a service can compare the date and time. Modern mobil phones are capable to download and run selfwritten programs, giving the possibility to use this method fully automatically.

sms

Aplication Gateway

Voicemail

    A system can get SMS from a client and response to it via SMS, if the response fails, the system can inform the client via voice mail/Fax. The client can then respond to the message via SMS or service call No.

sms

FAX -------

------

--- - -

- ----

- --- - -

Fax

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sms

yes

other

no

0800 555 001 = yes

0800 555 003 = other

0800 555 002 = no

  Basic procedure is: Client triggers the SMS Response...