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METHOD FOR HOME ELECTRICAL APPLIANCE TO CALL CUSTOMER SERVICE CENTER

IP.com Disclosure Number: IPCOM000013291D
Original Publication Date: 2000-Aug-01
Included in the Prior Art Database: 2003-Jun-18
Document File: 1 page(s) / 26K

Publishing Venue

IBM

Abstract

Disclosed is a method that a user of home-electrical-appliance, such as a refrigerator, makes a phone call to a customer service center from a user

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  METHOD FOR HOME ELECTRICAL APPLIANCE TO CALL CUSTOMER SERVICE CENTER

    Disclosed is a method that a user of home-electrical-appliance, such as a
refrigerator, makes a phone call to a customer service center from a user
-interface on the home-electrical-appliance and a telephone assistant at the
customer service center acquires a data from home-electrical-appliance with
keeping to talk with the user on the phone.
To realize the method, this
disclosure includes the following two elemental features. One of them is that a
memory component inside the home-electrical-appliance has a phone number data.
Another is that an appliance has a user-interface and mechanism for a user to
command the appliance to transmit the memorized phone number data to the user's
telephone.

    The home-electrical-appliance and the telephone are connected with some
method, for instance, simple wireless data -communication technology, home-inside
LAN and so on. The both of the telephone and the appliance must have a mechanism
to communicate each other, depending on the communication method such as the
above mentioned instance. When a user of the appliance faces some problem on
it, the user operates the user-interface (e.g. push button) to call a customer
assistance, with having handy phone device. Then appliance transmits the recorded
phone number data to the handy phone device. Next then, handy phone makes a call
to the customer service center with the receiving phone number data. In other
words, the user isn't requ...