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METHOD TO INFORM CUSTOMERS THAT THEY HAVE MISPLUGGED THEIR MONITOR INTO A SYSTEM WITH MULTIPLE MONITOR CONNECTIONS

IP.com Disclosure Number: IPCOM000014157D
Original Publication Date: 2000-Apr-01
Included in the Prior Art Database: 2003-Jun-19
Document File: 1 page(s) / 41K

Publishing Venue

IBM

Abstract

Method to inform customers that they have misplugged their monitor into a system with multiple monitor connections All PC systems ship with a VGA (Video Graphics Adapter) or monitor connector. The customer plugs the monitor into this connector and powers on the system. The system boots up and the customer can view activity on the system. Newer systems ship with upgraded graphics adapters installed. These systems then have two graphics connectors. To many customers it would not be obvious which connector to plug into, the original one or the added one. This invention helps reduce help center and support calls from customers who misplug monitors on systems with multiple monitor connections. This invention consists of POST (power on self test) code to detect if the monitor is plugged into the proper graphics chip and if it isn't the code displays a message to customer on the screen to power off the system and move the monitor connection. This will save help center and support calls.

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  METHOD TO INFORM CUSTOMERS THAT THEY HAVE MISPLUGGED THEIR MONITOR INTO A SYSTEM WITH MULTIPLE MONITOR CONNECTIONS

Method to inform customers that they have misplugged their monitor into a system with multiple monitor connections

All PC systems ship with a VGA (Video Graphics Adapter) or monitor connector. The customer plugs the monitor into this connector and powers on the system. The system boots up and the customer can view activity on the system. Newer systems ship with upgraded graphics adapters installed. These systems then have two graphics connectors. To many customers it would not be obvious which connector to plug into, the original one or the added one.

This invention helps reduce help center and support calls from customers who misplug monitors on systems with multiple monitor connections.

This invention consists of POST (power on self test) code to detect if the monitor is plugged into the proper graphics chip and if it isn't the code displays a message to customer on the screen to power off the system and move the monitor connection. This will save help center and support calls.

The flow of the code is: Determine if more than one graphics adaptor. If so, find the "old" one and check for a plugged in monitor. If no monitor plugged in then proceed with POST. If a monitor is plugged in put the adapter in a basic text mode and display a message.

Halt the system.

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