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Business Method for Phone message access over the web

IP.com Disclosure Number: IPCOM000014404D
Original Publication Date: 2001-Apr-01
Included in the Prior Art Database: 2003-Jun-19
Document File: 1 page(s) / 38K

Publishing Venue

IBM

Abstract

Disclosed is a business method by which an answering service, such as that supplied by a telephone phone company provides a service where users can also check their messages using a web page provided by the service provider. The primary mode of operation is that a caller calls our user's phone, reaches the answering service, and leaves a message. Software used by the answering service sends and coordinates the message with a web server so the user can access telephone messages by using a web page or their telephone. The user accesses the web page where they can enter their telephone number and a password. Once logged on, the user is given a list of messages with the associated caller id information. The use user can select a message and have it played, or they can have the message translated to text by a speech recognition program. In addition to translating messages, e-mail alerts can also be requested by the user. These alerts are sent out when a message is left for the user, and contain one or more of the following: 1) Caller ID information for the message received. 2) The message in text form. (As recognized by a speech recognition program.)

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Business Method for Phone message access over the web

Disclosed is a business method by which an answering service, such as that supplied by a telephone phone company provides a service where users can also check their messages using a web page provided by the service provider.

The primary mode of operation is that a caller calls our user's phone, reaches the answering service, and leaves a message. Software used by the answering service sends and coordinates the message with a web server so the user can access telephone messages by using a web page or their telephone. The user accesses the web page where they can enter their telephone number and a password. Once logged on, the user is given a list of messages with the associated caller id information. The use user can select a message and have it played, or they can have the message translated to text by a speech recognition program.

In addition to translating messages, e-mail alerts can also be requested by the user. These alerts are sent out when a message is left for the user, and contain one or more of the following: 1) Caller ID information for the message received.

2) The message in text form. (As recognized by a speech recognition program.)

3) An audio file of the message.

Whether a message is made available over the web is primarily controlled by the person leaving the message. If the message contains confidential information the caller can select not to have the message made available over the web. In t...