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Disambiguation of intended e-mail recipients by contextual analysis of e-mail subject and body text

IP.com Disclosure Number: IPCOM000014948D
Original Publication Date: 2001-Oct-01
Included in the Prior Art Database: 2003-Jun-20
Document File: 2 page(s) / 55K

Publishing Venue

IBM

Abstract

Disclosed is a programmable method for using the information present in a user's saved e-mail messages to automatically determine the user's intended recipient when it is necessary to disambiguate an e-mail recipient from a set of potential e-mail recipients, especially (but not exclusively) in the context of a speech recognition system.

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  Disambiguation of intended e-mail recipients by contextual analysis of e-mail subject and body text

  Disclosed is a programmable method for using the information present in a user's saved e-mail messages to automatically determine the user's intended recipient when it is necessary to disambiguate an e-mail recipient from a set of potential e-mail recipients, especially (but not exclusively) in the context of a speech recognition system.

Solution

We disclose the concept of applying the same types of statistical techniques to the disambiguation of an ambiguously-specified e-mail recipient. The primary application would be in a speech recognition system, although the ambiguity could also occur in a non-speech system. As long as the user of the system has an existing set of e-mail messages available for analysis, techniques known in the art for performing unsupervised disambiguation (for example, context- group discrimination) can be applied for the purpose of disambiguating the desired recipient of the e-mail message.

Suppose a user has an e-mail address book with 100 names, including Bob Smith, Bob Jones, and Bob Merriweather. With her speech-enabled e-mail program she issues the command, "Send a note to Bob." At this point, which 'Bob' is ambiguous. Rather than attempt to resolve the ambiguity at this time, the system waits while the user dictates the subject and body of the message. Based on the previous analysis of the context of the notes sent to the three 'Bobs...