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Wireless 2-way diagnostics independent of operating system

IP.com Disclosure Number: IPCOM000015377D
Original Publication Date: 2001-Nov-18
Included in the Prior Art Database: 2003-Jun-20
Document File: 1 page(s) / 39K

Publishing Venue

IBM

Abstract

In the future Cell phone technology will decrease in size and cost. This will allow the technology to be embedded in future computers (mobile or desktop). The largest cost of servicing is visiting the defective system. In fact many service calls require two trips as the first trip determines the defective part and the second trip is required to bring out the right part. This disclosure will allow remote wireless diagnostics and spare part identification without having the computer attached to a network to reduce both first and second trips. The cell phone technology will be powered by a tickle voltage (either the mobile battery or the desktop power supply). Asset information will be stored in an EEPROM. When a customer has a problem the system can call into the service center using the cell phone technology. The service center can than send diagnostic problem over the cell line to the computer. The computer receives the program and than runs the program and sends the results back to the service center. The diagnostic programs can help determine which part if any needs replacement. This the following advantages: 1) Many problems can be fixed without replacing parts. Examples include corrupted images, bad network setting, fragmented disks, etc. Therefore it will not be required to visit the system.

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Wireless 2-way diagnostics independent of operating system

    In the future Cell phone technology will decrease in size and cost. This will allow the technology to be embedded in future computers (mobile or desktop). The largest cost of servicing is visiting the defective system. In fact many service calls require two trips as the first trip determines the defective part and the second trip is required to bring out the right part.

This disclosure will allow remote wireless diagnostics and spare part identification without having the computer attached to a network to reduce both first and second trips.

The cell phone technology will be powered by a tickle voltage (either the mobile battery or the desktop power supply). Asset information will be stored in an EEPROM. When a customer has a problem the system can call into the service center using the cell phone technology. The service center can than send diagnostic problem over the cell line to the computer. The computer receives the program and than runs the program and sends the results back to the service center. The diagnostic programs can help determine which part if any needs replacement. This the following advantages:

1) Many problems can be fixed without replacing parts. Examples include corrupted images, bad network setting, fragmented disks, etc. Therefore it will not be required to visit the system.

2) If there is a problem the system can send all of the necessary information using the wireless phone on what...