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Dynamic help button for error dialogs

IP.com Disclosure Number: IPCOM000015469D
Original Publication Date: 2002-Jan-01
Included in the Prior Art Database: 2003-Jun-20
Document File: 1 page(s) / 36K

Publishing Venue

IBM

Abstract

Disclosed is a concept for a "help" button in the error dialog beside the OK button. This "help" button will go to the product services web page, the product's CD and the computer's help manuals to locate the error number and give a better description of what to do with an error. Installation of new software products produces errors when the software is not installed properly, or the server may be down and that causes an error dialog. If the server is down the user will get an error dialog with a message ex: Error 219 can't find the server. The window always has an OK button, but this is not helpful to a user and is confusing when this error occurs. For example if installing software produces error 219 and the error is documented in the software web page. The help" button will locate the web page. The "help" button can give a new dialog with the messages, locations and phone number(of the product) found about the error so that the user knows what to do and where to get more help if need it.

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Dynamic help button for error dialogs

Disclosed is a concept for a "help" button in the error dialog beside the OK button. This "help" button will go to the product services web page, the product's CD and the computer's help manuals to locate the error number and give a better description of what to do with an error.

Installation of new software products produces errors when the software is not installed properly, or the server may be down and that causes an error dialog. If the server is down the user will get an error dialog with a message ex: Error 219 can't find the server. The window always has an OK button, but this is not helpful to a user and is confusing when this error occurs.

For example if installing software produces error 219 and the error is documented in the software web page. The " help" button will locate the web page.

The "help" button can give a new dialog with the messages, locations and phone number(of the product) found about the error so that the user knows what to do and where to get more help if need it.

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