Browse Prior Art Database

Problem Determination Help Desk Tool

IP.com Disclosure Number: IPCOM000016211D
Original Publication Date: 2002-Aug-18
Included in the Prior Art Database: 2003-Jun-21
Document File: 1 page(s) / 47K

Publishing Venue

IBM

Abstract

Disclosed, is a program that is application specific for problem determination of SAP* invoicing. It was initially designed as a tool for the business help desk to aid in the investigation of invoicing errors. It completely integrates related data base tables and invoicing related transactions into a one-stop shop. This affords the user the ability to access all relevant data stored on the SAP data base VIA direct data base table reads or through SAP process transactions without the burden of memorizing or keying in data element values. Concept Create an end user application that links all relevant data and SAP transactions into a single automated user group tool, used in quickly identifying and resolving transaction data errors and customer issues. Figure 1 Figure 2

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Problem Determination Help Desk Tool

    Disclosed, is a program that is application specific for problem determination of SAP* invoicing. It was initially designed as a tool for the business help desk to aid in the investigation of invoicing errors. It completely integrates related data base tables and invoicing related transactions into a one-stop shop. This affords the user the ability to access all relevant data stored on the SAP data base VIA direct data base table reads or through SAP process transactions without the burden of memorizing or keying in data element values.

Concept

Create an end user application that links all relevant data and SAP transactions into a single automated user group tool, used in quickly identifying and resolving transaction data errors and customer issues.

Figure 1 Figure 2

Figure 1 defines the overall process. Initial selection criteria is established and after depressing enter, the user is navigated to the main report screen for further details. From this juncture, there are eight main options and 13 sub-options available to the user for refined analysis.

Figure 2 flows the non-SAP process of displaying both printable and non-printable invoices in either text or image format.

* Trademark of SAP AG.

   ZZ9INVOI Z9GO Initial Data Selection

Screen

 Program ZZ9INVDI Display Invoice Image

Execute Include Modules ZZVINVVF ZZ9INVVF

Decide on Invoice

Z_Z9_INVCE01_IN1Layout Set

Navigate to the Invoice Image Text Display

  Submit Program ZZ9INVDI...