Wireless Minutes Usage Event Initiated Message
Original Publication Date: 2003-Jul-01
Included in the Prior Art Database: 2003-Jul-01
AbstractThis article proposes a mechanism to inform cellular users of their minutes of usage and their billing cycle period. The solution includes event triggers in the charging gateway. When the conditions are met, the gateway will initiate a message to be sent to the user via SMS or other messaging delivery systems.
Wireless Minutes Usage Event Initiated Message[MP1]
By Bonnie Chen
This article proposes a mechanism to inform cellular users of their minutes of usage and their billing cycle period. The solution includes event triggers in the charging gateway. When the conditions are met, the gateway will initiate a message to be sent to the user via SMS or other messaging delivery systems.
Cellular operators want to encourage more usage, and satisfy their customers to reduce churn. The US wireless operators promote their offerings in different service plans, generally with a fixed fee, which includes a number of free minutes. The user is responsible for usage over the allocated minutes. This over minutes charge is at a premium (e.g., $0.40 per minute). Hence, concerned users had to constantly check their usage via the Internet or call the operator customer service. However, not every user is able to constantly check his/her usage. So, when a user receives the statement with an overcharge, this could discourage phone usage or the user may terminate the service.
In prepaid environment, the user is aware of his/her balance. But, in the post-paid billing environment, the user doesn’t get notification on his/her usage.
In this paper, we propose to have the wireless minutes usage event initiated message (via SMS, Push delivery mechanism or MMS) sent to the user when the anytime minutes usage is about to be used up or when the new billing cycle begins. This message serves multiple purposes: 1) to inform the current anytime usage, 2) reset the mobile handset usage timer, and 3) to advertise the next level of plan.
The solution provides an efficient means of triggering message transmission to mobile users, while the user is not in a call. The solution utilizes the real-time charging gateway to trigger the message to be sent to the mobile user.
The advantages of this solution are:
· Near real-tim...