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Service offering and delivery optimization system for retailers

IP.com Disclosure Number: IPCOM000018742D
Original Publication Date: 2003-Aug-05
Included in the Prior Art Database: 2003-Aug-05
Document File: 4 page(s) / 58K

Publishing Venue

IBM

Abstract

Disclosed is a system for retailers that offer the service accompanying commodity and that optimize the delivery. This system is owned by the wholesale dealer and acts for retailers to offer the commodity and the service to the customers, and suggest the optimized schedule of the delivery. The retailers can show not only the price of the commodity but the contents of the service, and can get the delivery schedule from this system.

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Page 1 of 4

Service offering and delivery optimization system for retailers

Disclosed is a system for retailers that offer the service accompanying commodity and that optimize the delivery. This system is owned by the wholesale dealer and acts for retailers to offer the commodity and the service to the customers, and suggest the optimized schedule of the delivery. The retailers can show not only the price of the commodity but the contents of the service, and can get the delivery schedule from this system.

First, the business system is shown as Fig. 1;

The business flow of this system

Dealing with Customersretailer1

Fig. 1. The business flow of this system

The wholesale dealer owns this system acting as retailers to process orders from their customers. Basically customers link with a single retailer and do not deal with other retailers. Every retailers have their own business area to deliver the commodity and their service.

Once customer makes an order, this system receives it and makes a request of the commodity's delivery to the delivery system. One point of this system has no way to offer the retailer's any service accompanying the commodity. For example, retailers cannot show their installation service for buying "lockers". Another has no way that retailers make a schedule to deliver the commodity up to them, so they have to do it by their own.

Next, the main point of this disclosure is shown as Fig. 2;

Wholesale dealer

order

order

order

The system acts for retailers to process their orders

Deliver the commodity

deliver

deliver

deliver

deliver

Retailer 1

Delivery system

Retailer 2

1

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Page 2 of 4

Main Point The flowchart of this system and the screen layout

Complete?

 Retailer can appeal their service offering

<Search result>

<Detail Explanation>

Exp. of commodity

Exp. of the service

- amount of installation

IntroduceService rating:☆☆☆

Another retailer

logon

Commodity w/ service commodity 1 commodity 2

:

search

detail

Commodity w/o service commodity N

select

Look up another retailer ?

N

<order submit>

Another retailer can appeal his confidence because of the new deal

<List of other retailer>

retailer1

retailer2

Y

Order list

order

 Select the retailer

Show the contents

Delivery options

To:

 -retailer -customer Delivery date:

- MM/DD/YYYY - up to retailer

<Exp. of the service>

Exp. of the service

- amount of installation

N

of the service

Y

logoff

Retailer 2 gets a new business chance

Retailers do not need to make a phone call to confirm the delivery date to their customers any more.

Service rating:☆☆☆

submit

 Retailers can adjust the delivery schedule for both service and commodity.

Fig. 2. The flowchart and screen layout of this system

The first point of this disclosure is that the service links with the commodity one by one. The system categorizes the commodity with the service and without the service at the <Search result> screen, so customers can get information not onl...