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Computer service tool recognition and isolation system

IP.com Disclosure Number: IPCOM000019261D
Original Publication Date: 2003-Sep-08
Included in the Prior Art Database: 2003-Sep-08
Document File: 1 page(s) / 38K

Publishing Venue

IBM

Abstract

Problem determination and isolation to a single failed computer component has been shown to have a significant and positive impact on DRA. This invention discloses a tool recognition system that automatically indicates to the servicer the appropriate tool to use for a specific repair.

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Computer service tool recognition and isolation system

  Prolonged computer servicing time can have a significant impact on a company's profitability due to the warranty expense associated with the repair time. Any reduction in duration of repair (DRA) lowers warranty expense. Today, there exists no analogous tool determination and isolation system which could further reduce DRA by eliminating the trial and error methods employed by servicers to locate the correct tool for the repair, or eliminating browsing through hundreds of pages of documentation to find the desired tool.

Following, 3 independent embodiments describe how the invention achieves an advantage over the current service task process:

1. For tools that have handles, a wireless LED is molded inside the handle (if translucent), or on the handle. The LED is controlled by a wireless transmitter resident on the host computer. When a particular tool is required for the current service task, the controller lights the LED associated with that tool. This embodiment would be particularly useful for tools that are housed in a disorganized tool box. Sine computer systems already implement problem determination systems to isolate and light specific component LEDs, the only additional logic would be code establishing relationships between each component and its fastener types, as well as the ability to accept an input from the servicer to indicate which specific service task was being undertaken (scrolling through...