Browse Prior Art Database

Show Me User Assistance

IP.com Disclosure Number: IPCOM000020803D
Original Publication Date: 2003-Dec-15
Included in the Prior Art Database: 2003-Dec-15
Document File: 1 page(s) / 5K

Publishing Venue

IBM

Abstract

This disclosure explains a method for tying textual and visual help together as a single form of user assistance. By using the Eclipse and ViewletBuilder technologies, an information developer can hook a visual representation (possibly also containing audio) of a textual task directly to the help topic as a Show Me link. The user will be able to read, hear, and/or use the visual walk through to complete their task while remaining in the product.

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Show Me User Assistance

In addition to textual learners, many people learn visually. Only 7-10% of people learn verbally (written), 30-38% learn vocally (audio), and 55-60% learn visually. Currently, most help systems are mainly text-based. This problem is compounded by the fact that many Web products are growing more inherently visual in design. There are no real known solutions in use that address the need for both textual and visual learning for task completion within a product. Additionally, it is important that users be able to have visual/textual help available while they are actually working in the product, not available somewhere else, forcing them out of the product to locate task help.

This disclosure explains a method for tying textual and visual help together as a single form of user assistance using the Eclipse base and ViewletBuilder*. An information developer can hook a visual representation (possibly also containing audio) of a textual task directly to the help topic as a Show Me link. The user will be able to read, hear, and/or use the visual walk through to complete their task while remaining in the product.

Help systems written using Eclipse include individual HTML files that outline user tasks. The Show Me's built using ViewletBuilder are a literal mini-movie of the written help task. The text balloons and notes added to the screen captures when creating the viewlet must be the exact words used in the text-based task to truly provide a dual le...