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Internet-based diagrammatic aid and index facilitating complex computer system installation/configuration process

IP.com Disclosure Number: IPCOM000022087D
Original Publication Date: 2004-Feb-23
Included in the Prior Art Database: 2004-Feb-23
Document File: 2 page(s) / 90K

Publishing Venue

IBM

Abstract

Complex computer system installation/configuration processes typically engender a high degree of difficulty, low levels of unassisted success, limited usability, and generally poor customer satisfaction levels. This invention suggests improvements to better organize, simplify, and automate such installation/configuration processes and improve these metrics.

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Internet-based diagrammatic aid and index facilitating complex computer system installation/configuration process

The Internet-based diagrammatic aid and index facilitating complex computer system installation process described in this document is designed to better organize, simplify, and automate the general method/process of complex computer system installation/configuration, thereby improving levels of unassisted success, customer satisfaction, value, competitiveness, and profitability.

The basis of this suggestion is an internet-based graphical diagram of the related installation/configuration process from which sequential (consecutive) branching, and comprehensive hardware and software steps associated with the overall process of installing a complex computer system would map (as individual steps) with links to existing documented instruction that necessarily aids in the hardware installation/software configuration process. The links could also connect to more explicit directions, launch wizards or wizard-equivalent tools that either facilitate or outright perform appropriate software feature selection, installation, and/or configuration as follows:

Diagram - Index (A): The complete vertical process diagram. This pictographic representation of the comprehensive process would serve as a tool from which readable (enlarged) sub-sections of the process would appear in:

Information (B): Enlarged sub-sections of Diagram - Index (A) from which users would select (...