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A questionnaire, which answers synthesize, sequence, and deliver steps, then customize documentation necessary to complete complex computer system operations

IP.com Disclosure Number: IPCOM000022088D
Original Publication Date: 2004-Feb-23
Included in the Prior Art Database: 2004-Feb-23
Document File: 2 page(s) / 33K

Publishing Venue

IBM

Abstract

The basis of this disclosure is a questionnaire, answers to which synthesize, sequence, and deliver steps to the respondent whose detailed orderly performance is required to perform the requested operations. Finally, the steps delivered then customize documentation necessary to complete those complex computer system operations which may include installation, setup, or configuration.

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A questionnaire, which answers synthesize, sequence, and deliver steps, then customize documentation necessary to complete complex computer system operations

Basic difficulties associated with confident and successful execution of complex computer system operations (involving software and hardware [e.g. installations]) may be categorized under (1) proper identification of requisite activities, and (2) performance in their procedural sequence.

Because of the subject systems' complexity, locating the procedural information necessary to complete such embedded activities may also present unique difficulties. This difficulty is generally associated with the distributed nature of information in various locations of a reference or topical document library.

Using customer responses to a questionnaire, this invention proposes to synthesize and present those discrete steps of a complex computer system operation in linear form, associating each step of such processes with its respective detailed instruction, and supplying a link from each step of the linear process directly to that information.

By doing so, this invention proposes to tailor unique enduser documentation and thereby guide users in completing unique complex computer system operations.

This proposal suggests use of a multiple-choice questionnaire, responses to which would produce from all possible options a valid, properly sequenced procedure, and sequenced procedural instructions necessary to complete a complex primary task (such as system installation, setup, or configuration) using existing documentation or document excerpts.

The preferred embodiment of this solution would involve the following:

Questionnaire: HTML

Output: Sequenced Checklist items with corresponding HTML links

Targets: Labeled locations within Acrobat documents


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The Questionnaire would be a multiple-choice tool that presents all possible options for selection, also excluding "impossible" options as choices once mutually exclusive choices are made.

The "Output" would be a dynamic validly sequenced checklist of steps with correspondin...