Browse Prior Art Database

Conference calls IVR using silent moderation

IP.com Disclosure Number: IPCOM000022535D
Original Publication Date: 2004-Mar-19
Included in the Prior Art Database: 2004-Mar-19
Document File: 1 page(s) / 10K

Publishing Venue

IBM

Abstract

The disclosed is a system and method using a speech enabled IVR system to collect the attendee names at the start of the conference call and propagate that information to the moderator and attendees. It enhances the security of the conference call that the same name can only be used once in joining the conference call.

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Conference calls IVR using silent moderation

Today, we have two types of conference calls. One type simply collects the passcode from the caller through an IVR and let the caller join the conference call. The other type requires a moderator to collect caller name and passcode or even more information for identification purpose. Then the moderator has access to the names of the attendees. This moderator could be an IVR or real person. A human moderator implies a higher cost for setting up the conference call and gathering the attendee information for the call. The existing IVR moderator only plays back the recording of the attendee's names. The real moderator and attendees do not have the text version of the attendee list as people joining and leaving the conference call.

The disclosed is a system and method for using a speech enabled IVR system to collect the attendee names at the start of the conference call and propagate that information to the moderator and attendees if authorized by the moderator. The propagation of the attendee list could be in the form of emails or a sign on website with real time update of the attendee list. In the latter case, the list will be updated as caller leaves the call. This system automates the entire human moderating process of tracking attendees in the conference call, and adds a new feature to track who left the call which is usually very hard to track for a human moderator. This will result in significant cost saving and productivity improvement. It also adds more security to the conference call. Any attendee could join only once. The moderator can be notified if the second person is trying to join a conference call using the same name.

The disclosed system consists of 2 components, the front end speech enabled IVR system and the back end notification delivery system. Th...