Browse Prior Art Database

Graphical display providing user feedback regarding progress, status, elapsed, and estimated time to complete complex task with sequenced subtasks

IP.com Disclosure Number: IPCOM000022536D
Original Publication Date: 2004-Mar-19
Included in the Prior Art Database: 2004-Mar-19
Document File: 3 page(s) / 118K

Publishing Venue

IBM

Abstract

This article describes a graphical display that provide its users with feedback regarding their progress, status, elapsed, and estimated time to complete complex tasks with time-estimated and appropriately sequenced subtasks.

This text was extracted from a PDF file.
At least one non-text object (such as an image or picture) has been suppressed.
This is the abbreviated version, containing approximately 56% of the total text.

Page 1 of 3

Graphical display providing user feedback regarding progress, status, elapsed, and estimated time to complete complex task with sequenced subtasks

During the execution of complex processes [e.g. computer system hardware installation, setup, and software configuration - involving multiple subprocesses and subsystems] users often lose perspective and direction regarding their current status, progress, elapsed, and estimated time before completion. In other words, they may often loose sight of the forest for the trees. Complicating matters, multiple individuals may also be involved in such a process over a period of days. Lacking optimal oversight, coordination, transition, or feedback regarding the big picture, users are often inclined to loose focus, become frustrated and err. When they err, they become dissatisfied and require assistance. A user's need for assistance may be viewed as a barometer of their dissatisfaction. The manufacturer's resulting provision of user assistance reasonably increases a product's practical expense and limits its value.

The intention of the mechanism this article suggests is to raise customer satisfaction levels by improving the procedure for performing such complex operations, while lowering the real cost of such products by improving their value, mitigating or eliminating their need for assistance and while reducing the manufacturer's expense in supporting such products.

Some of the problems "solved" by the suggestion detailed below include: low to moderate customer satisfaction levels associated with products involving complex

subprocesses and subsystems associated with usability generally high need of assistance experienced among users of such products

relatively high cost of such products to customers [addressed by improving intrinsic product value]

high expense to the manufacturer of offering such products in support costs [profitability]

poor product marketplace differentiation [competitive advantage] to the manufacturer.


1.


2.


3.


4.


5.

The authors are aware of no known solutions to this problem.

The suggestion detailed below provides the user with continuous graphic feedback regarding performance of component subtasks in the context of an overall complex task, their proper sequence, detailed instruction, time estimates, statu...