Browse Prior Art Database

COPIER/DUPLICATOR WITH AUTOMATIC OR SEMI-AUTOMATIC SERVICE CALLER

IP.com Disclosure Number: IPCOM000025363D
Original Publication Date: 1984-Dec-31
Included in the Prior Art Database: 2004-Apr-04
Document File: 2 page(s) / 51K

Publishing Venue

Xerox Disclosure Journal

Abstract

A system for reducing copier/duplicator downtime and insuring a prompt service request includes equipping the office copier/duplicator with an automatic calling device for informing the nearest service center of a malfunction. Alternatively, the copier/duplicator could have a "red button" which, when actuated by the user would automatically trigger a service request. The service center could confirm the request telephonically to insure against answering accidential and prank calls.

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XEROX DISCLOSURE JOURNAL

COPIER/DUPLICATOR WITH AUTOMATIC Proposed Classification OR SEMI-AUTOMATIC SERVICE CALLER
CI. U.S. Werner E. Haas 355/3R

Int. CI. G03g 15/00

A system for reducing copier/duplicator downtime and insuring a prompt service request includes equipping the office copier/duplicator with an automatic calling device for informing the nearest service center of a malfunction. Alternatively, the copier/duplicator could have a "red button" which, when actuated by the user would automatically trigger a service request. The service center could confirm the request telephonically to insure against answering accidential and prank calls.

The copier/duplicator could communicate with the service center by special radio or telephone and be adapted to notify the service center only in the case of machine failure or notifying the service center when periodically monitored machine or copy quality parameters deviate from a norm. This periodic monitoring could also be done from the service center, if desired. In locations where machine population is high, several machines could be hooked up to a single telephone or transmitter and by using short transmitting time cluttering of the airwaves could be avoided.

387

Volume 9 Number 6 November/December 1984

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388 XEROX DISCLOSURE JOURNAL

Volume 9 Number 6 November/December 1984

[This page contains 1 picture or other non-text object]