Browse Prior Art Database

CUSTOMER ORIENTED AUTOMATED COACHING HELP SYSTEM

IP.com Disclosure Number: IPCOM000026459D
Original Publication Date: 1992-Feb-29
Included in the Prior Art Database: 2004-Apr-05
Document File: 2 page(s) / 86K

Publishing Venue

Xerox Disclosure Journal

Abstract

In a copier or similar device having the capability of an interactive user interface, for example, an electronic auditron or CRT type display, user training may be enabled using such an interface. This could be implemented utilizing the existing user interface to provide feedback to users at times when they are either unfamiliar with the system features or have forgotten the selection sequences for a particular feature. This proposal might also be provided as a standalone package, with a copier interface, that would be installed with the copier and removed after an initial training period has elapsed. An example might be a video disk system, display monitor and copier interface capable of displaying tutorial information for an untrained user.

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XEROX DISCLOSURE JOURNAL

CUSTOMER ORIENTED AUTO- Proposed Classification MATED COACHING HELP SYSTEM
Michael D. Wilcox

U.S. C1.434/307 Int. C1. G09b 5/00

In a copier or similar device having the capability of an interactive user interface, for example, an electronic auditron or CRT type display, user training may be enabled using such an interface. This could be implemented utilizing the existing user interface to provide feedback to users at times when they are either unfamiliar with the system features or have forgotten the selection sequences for a particular feature. This proposal might also be provided as a standalone package, with a copier interface, that would be installed with the copier and removed after an initial training period has elapsed. An example might be a video disk system, display monitor and copier interface capable of displaying tutorial information for an untrained user.

This form of training or coaching would be invoked by each user as he/she approaches the device by entering a user identification code. Once the user has been identified, the device would retrieve the last known level of training/coaching that the user had mastered and would remain ready to display training information to the user if previously untried features were selected. In addition, the device would monitor the time that the user required to make programming selections at each level of machine setup. Should the user pause for an inappropriately long period of time, as...