Browse Prior Art Database

ELECTRONIC CUSTOMER FEEDBACK INTERFACE

IP.com Disclosure Number: IPCOM000026682D
Original Publication Date: 1993-Apr-30
Included in the Prior Art Database: 2004-Apr-06
Document File: 2 page(s) / 67K

Publishing Venue

Xerox Disclosure Journal

Abstract

Customer satisfaction data for electronic reprographic machines is currently obtained through the use of mass mailings to customers. The customer is generally asked to complete the survey by answering a series of questions, where the customer is generally given a choice of numbers (1, 2, 3, . . .) by which to code the answers. The completed form is then returned by mail so that the coded information may be entered into a computer for subsequent processing and report generation.

This text was extracted from a PDF file.
At least one non-text object (such as an image or picture) has been suppressed.
This is the abbreviated version, containing approximately 81% of the total text.

Page 1 of 2

XEROX DISCLOSURE JOURNAL

ELECTRONIC CUSTOMER FEEDBACK INTERFACE John S. Ulinski

Proposed Classification US. C1.355/202
Int. C1. G03g 21/00

Customer satisfaction data for electronic reprographic machines is currently obtained through the use of mass mailings to customers. The customer is generally asked to complete the survey by answering a series of questions, where the customer is generally given a choice of numbers (1, 2, 3, . . .) by which to code the answers. The completed form is then returned by mail so that the coded information may be entered into a computer for subsequent processing and report generation.

As an alternative, remote interactive communication capabilities of the electronic reprographic machine may be used to accomplish the same survey operations. Initially, the electronic survey would be downloaded to the electronic reprographic machine and would be available electronically at the customer's site. Next, the survey would be displayed and completed on the user interface of the electronic reprographic machine. Once completed, the survey would be transmitted directly to the surveying organization. Subsequently, the returned survey data, already existing in an electronic format, may be used to generate customer survey reports in the customary fashion.

An Electronic Customer Feedback Interface reduces the overall time and costs, as well as, minimizes the errors associated with the collection of customer survey information. In addition, there is a...