Browse Prior Art Database

CUSTOM PERFORMANCE PROFILES FOR PRINTING MACHINES

IP.com Disclosure Number: IPCOM000026805D
Original Publication Date: 1993-Oct-31
Included in the Prior Art Database: 2004-Apr-06
Document File: 2 page(s) / 168K

Publishing Venue

Xerox Disclosure Journal

Abstract

An enhanced remote interactive communication (RIC) system that is adaptable to variable user expectations of electronic printing machine performance is disclosed. The enhanced RIC system can be dynamically altered to account for variable user expectations of performance for individual printing machines, and customization of the RIC system in each electronic printer insures that each printing system has incorporated therein individual user expectation. To customize the performance of each machine, there is incorporated within each printing machine a menu driven user profile of machine performance.

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XEROX DISCLOSURE JOURNAL

CUSTOM PERFORMANCE PROFILES FOR PRINTING MACHINES
Richard A. Lux

Proposed Classification

U.S. C1.355/200 Int. C1. GO31 15/00

An enhanced remote interactive communication (RIC) system that is adaptable to variable user expectations of electronic printing machine performance is disclosed. The enhanced RIC system can be dynamically altered to account for variable user expectations of performance for individual printing machines, and customization of the RIC system in each electronic printer insures that each printing system has incorporated therein individual user expectation. To customize the performance of each machine, there is incorporated within each printing machine a menu driven user profile of machine performance.

Each user profile identifies specific user expectations of machine performance to be incorporated in each machine's performance specification. The parameters for each user defined profile, which is accessible in machine diagnostics to service technicians, are entered and stored in each printing machine by the service technician. The user profile is also transmitted to a remote host along with any RIC data, thereby optimizing the performance of each printing machine in accordance with the expectations of each respective user. Consequently, custom user information provides each RIC system of an electronic printer with enough information to reduce the rate of unscheduled printer maintenance by incorporating within RIC performance criteria individual user expectations.

Custom machine performance profiles provide a solution to large variances between user expectations in machine performance. A common problem in printing machine service is knowing when to replace parts or initiate service. Often faults counters or high frequency service counters are used to predict machine failure and avoid unscheduled maintenance. However, some printing machines have varying degrees of user sensitivity and tolerance levels to defects in copy quality such as image spots. For example, some users are very sensitive to copy quality, while other users are very sensitive to certain kinds of paper jams. All of these elements are incorporated into each custom user performance profile to account for variable user expectations.

In one embodiment, when printing machines have faults or high frequency service counters that indicate potential problems, the RIC system of the

XEROX DISCLOSURE JOURNAL - Vo1.18,No. 5 September/October 1993 497

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CUSTOM PERFORMANCE PROFILES FOR PRINTING MACHINE S(Cont'd)

machine checks the user profile developed for the particular machine and decides whether the data needs to be acted upon (e.g. sent to a host machine for service alert) with a high priority (users with a high degree of sensitivity) or a low prior...