Browse Prior Art Database

COPY QUALITY PROCESSOR FOR CUSTOMER SATISFACTION

IP.com Disclosure Number: IPCOM000027328D
Original Publication Date: 1996-Apr-30
Included in the Prior Art Database: 2004-Apr-07
Document File: 4 page(s) / 138K

Publishing Venue

Xerox Disclosure Journal

Abstract

Proposed is an interactive dialog processor for obtaining customer feedback concerning their satisfaction with the copy quality of an electrophotographic printing machine. The dialog takes place at the User Interface (UI) and begins at the completion of a job. Referring to the accompanying Figure, the user is prompted at 10 to 'Tlease check your output. Is the Copy Quality acceptable (Y/N)?" If the customer walks away without answering, the message disappears after a predetermined interval of time. Alternatively, the message disappears when another button is pushed for the next job.

This text was extracted from a PDF file.
At least one non-text object (such as an image or picture) has been suppressed.
This is the abbreviated version, containing approximately 55% of the total text.

Page 1 of 4

XEROX DISCLOSURE JOURNAL

1 - "ThankYou"

-

Choice

 Feed to Controller

XEROX DISCLOSURE JOURNAL - Vol. 21, No. 2 MarcWApril 1996 141

COPY QUALITY PROCESSOR FOR CUSTOMER SATISFACTION Robert P. Siege1

  Check Knowledge Base

Proposed Classification

U.S. C1.355/208 Int. c1. Go3G 21/00

I

Log Event I

I

1'4

(4')

22 32

Please Select the type of Problem: (Select any that apply)
1. Copy too Light
2. Copy too Dark
3. Copy blurred
4. Copy smudged
5. spots
6. Color wrong
7. Image skewed
8. Image misregistered
16 9. Deletions
10. Light solids
11. Background noise
12. Streaks
13. White spots in solid areas
14. Other

20 A

28

I

Print

I

No

4

[This page contains 1 picture or other non-text object]

Page 2 of 4

COPY QUALITY PROCESSOR FOR CUSTOMER SATISFACTION

( C ont'd)

Proposed is an interactive dialog processor for obtaining customer feedback concerning their satisfaction with the copy quality of an electrophotographic printing machine. The dialog takes place at the User Interface (UI) and begins at the completion of a job. Referring to the accompanying Figure, the user is prompted at 10 to 'Tlease check your output. Is the Copy Quality acceptable (Y/N)?" If the customer walks away without answering, the message disappears after a predetermined interval of time. Alternatively, the message disappears when another button is pushed for the next job.

If the customer responds "yes", the answer is recorded at 12 and the dialog responds with a "Thank You" message at 14 followed by a ending the dialog at


16.

If the answer is "no", the dialog continues with prompts that communicate the precise problemts) to the machine. The customer provides a page number in response to a query at 18. A copy quality defects menu 20 is displayed wherein, the customer enters a choice at 22 that is communicated to the machine controller at 24. At this point the dialog asks, at 26, for more copy quality problems with a message: "Any other pages?" If the response is yes, steps 18, 20, 22, 24 and 26 are repeated until all of the problems are communicated to the controller.

When a "no" response is received at step 26, the dialog consults a Diagnostic Knowledge Base (DKB) at 28. The DKB determines a probable cause and recommends a course of action. The action may be an adjustment at 30
followed by making new copies at 32. Step 32 returns to...