Browse Prior Art Database

Proactive Instant Messenger Presence Management

IP.com Disclosure Number: IPCOM000028673D
Original Publication Date: 2004-May-26
Included in the Prior Art Database: 2004-May-26
Document File: 2 page(s) / 72K

Publishing Venue

IBM

Abstract

Disclosed is software for proactive instant messenger presence management. Such software may modify the state and/or content of existing instant messenger session windows.

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Proactive Instant Messenger Presence Management

Disclosed is software for proactive instant messenger presence management. Such software may modify the state and/or content of existing instant messenger session windows.

Instant messenger applications are used to send instant messages to other instant messenger users. Many of these applications have buddy lists with presence indicators. A buddy list stores frequently used user IDs. A presence indicator is usually an icon next to each user ID that shows what state the user is currently in. Typically states include on-line, off-line, away, and do-not-disturb. These states do not impact existing instant messenger session windows with other instant messenger users.

A user may return to his workstation to find an inbound instant message from a coworker. The instant message states a question and requests an answer. The user types in the answer and clicks submit only to find that the coworker is off-line.

In another example, the user first checks the presence indicator to ensure his coworker is on-line, and then begins to type his instant message. While he is typing, his coworker goes into do-not-disturb state. The user clicks submit only to find that his message cannot be delivered.

The disconnect between presence and existing session windows has generated several problems:

1) Wasted the user's time. When a target instant messenger user is in off-line or do-not-disturb states, the user's message will not be delivered. In order to deliver the message, a user may opt to copy and paste his instant message into an email to the target. This process takes more time. Often, instant messenger IDs and email IDs are not the same. Finding the address and properly addressing the email takes yet more time.
2) Frustrated the user. After encountering the disconnect problem, the user becomes frustrated toward the tool that is supposed to simplify communications and enhance productivity.
3) Wasted instant messenger server resources. If the instant messenger system attempts to deliver an instant message to an off-line or do-not-disturb target instant messenger user, it is consuming server resources.

Proactive instant messenger presence manager software directly addresses the above disconnect problem. It does so by modifying the state and/or content of instant messenger session windows based on presence. This functionality would likely be added to an instant messenger application. Additional considerations are provided to bridge undeliverable messages to the...