Browse Prior Art Database

On demand global email/fax/print solution

IP.com Disclosure Number: IPCOM000031188D
Original Publication Date: 2004-Sep-16
Included in the Prior Art Database: 2004-Sep-16
Document File: 3 page(s) / 124K

Publishing Venue

IBM

Abstract

This article presents an architecture for an on demand communication solution that is based on open standards and is consistent with the on demand requirements of a modern message delivery system. The architecture also provides for collaboration and creation of data reports.

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On demand global email/fax/print solution

On demand computing creates new requirements on system infrastructures that permit efficient cross-channel communications among users of network based systems. Instant delivery of messages to the recipients in form of e-mails, facsimiles, voice and text chat is essential for enhanced performance. Users require systems that deliver information on demand anywhere, any time and in any desired form. The new feature necessary for such systems is the collaboration that can be customized for a specific working environment. Often, integration of those technologies is a complex task and poses significant challenges. Existing architectures often use proprietary technologies, lack robustness and are difficult to integrate quickly with the existing infrastructure. On demand communication requires implementation of collaboration techniques as well as creation of data reports and distribution of those reports instantaneously via communication channels available within the system.

The on demand communications solution (ODCS) described in this article is architected according to the service-oriented architecture concepts and comprises of the following layers and components: Presentation Layer, Business Logic Layer, Persistence Layer, network Infrastructure (LAN, WAN, Internet), and communication devices. ODCS allows sending and receiving messages and documents, as well as collaborating over message delivery devices. Documents that can be processed include purchase orders, registration forms, information requests, legal documents, emails, facsimiles, letters, reports, and others. Message delivery channels supported include the following: email, fax, print, Web, PDA, voice and letters in various formats and including graphics, colors, various fonts and digital signatures.

The system complies with globalization standards and can be operated on multiple platforms Documents and reports can be downloaded via a communication channel and channel-specific document formatting is performed when a document request is made. A graphical user interface (GUI) to enable set up, configuration and customization of the system. Users are automatically added to a User Directory and they can be assigned to a specific collaboration group. Any user can collaborate with all of the other users active on the system. Collaboration can include various forms, for example, a user using a chat component can broadcast a m...