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Communications language preference

IP.com Disclosure Number: IPCOM000032948D
Original Publication Date: 2004-Nov-19
Included in the Prior Art Database: 2004-Nov-19
Document File: 1 page(s) / 29K

Publishing Venue

IBM

Abstract

Communications Language Preference

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Communications language preference

When travelling (or within locales where multiple languages may be commonly used) and using a credit card or telephone card for placing telephone calls the card could hold the language of choice information for the user. Or the telephone or computer could be equipped with an radio frequency identification (RFID) receiver to pick up the presence of a card with communications language preference encoded on it.

Thus prompts or operator interaction would be in the users preferred language - and one would avoid the lengthy multilingual menus now heard - and speeding the call. Also the recipient of a call would know the language of choice - so call systems could route the call appropriately for example route the Mexican Spanish speaking client to the Mexican Spanish speaking customer service person.

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