Browse Prior Art Database

System for prioritizing voice mail based on specified criteria

IP.com Disclosure Number: IPCOM000033129D
Original Publication Date: 2004-Nov-29
Included in the Prior Art Database: 2004-Nov-29
Document File: 2 page(s) / 33K

Publishing Venue

IBM

Abstract

Phone voice mail is one of the most widely used techniques for offline messge delivery, following closely after email. It is used both for personal purposes in our homes, and also by businesses on a daily basis. Individual phone mails for a typical office or home range from a few to a few tens, some of them urgent messges, others being from family, boss, etc.Currently, phone mail stored, and replayed purely in the order it was received. These could contain voice messages from family and children, colleagues, important messages from boss, some urgent messages that need to be attended to immediately. These also contain messages from friends for watching a movie, telemarketers, and other non-'important', non-urgent messages. Very often, the listener wants to listen to urgent messages and ones from family before he scans the other messages and deletes or responds to them. However, currently the listener has to scan through all the messages to locate the ones that are important to them and need attention on a priority basis. This can be ineffecient and time consuming. Some rudimentary techniques do currently exist that allow prioritizing email, but these depend on the caller setting the priority of the message they leave(kindly refer to prior art listed below). This is an overly simplistic solutoiun, and is inherently prone to prank messages, and hence inaccurate prioritization. Presented is a solution to this precise problem, where the listener has no good way of listening to the 'priority' voicemails before listening to the others. Based on feedback from the owner of the voice mailbox, the proposed idea rearranges voice mails so that the user can listen to the priority viocemails before the others. The idea does not depend on the caller specifying the priority of the voice mail, thus is more accurate in achieving prioritization.

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System for prioritizing voice mail based on specified criteria

Whenever we return home from work, we are greeted by our friendly voice mail box, with a few tens of voice mails. Of these, some voice mails are from people we are eager to hear from, such as family, parents, etc, or ones that we cannot delay listening to, such as those from our manager, or the news about a server crash leading to loss of data, and immediate summons back to work. But still other voice mails are ones that we would like to delay hearing until we have heard all the 'high-priority' ones, such as friends calling in to say 'hi' and see how we were doing, telemarketers calling to advertise products that we have no interest in, and so on.

However, it does not have to be this way. Using some of the advancements in voice recognition technology, it is possible to automatically replay the voice mails that are important to the user before playing the ones that are not so important or urgent,without the caller specifying the priority of the voice mail. The owner of the voice mail box specifies whose voice mails are important to him, and prioritizes these important ones. When actual voice mails arrive, they are placed in the playback order based on the caller priority specified by the user.

This apparatus would consist of a) voice recognition software that uses digital signal processing (DSP) algorithms to recognize voices, b) a method for the user to specify caller priority, and c) an algorithm for rearranging voice mails based on the prioirty specified by the user.

The owner of the voice mailbox prepares a list of people that he considers the 'priority caller list' (PCL). This might include his family, close friends, business associates, and other such people, whose messages he wants to listen to before listening to messages from the rest of the world. When a voice message arrives from a person on the PC...