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Data Collection and Utilization Process for Monitors for Customer Replaceable Units

IP.com Disclosure Number: IPCOM000033701D
Publication Date: 2004-Dec-23
Document File: 4 page(s) / 34K

Publishing Venue

The IP.com Prior Art Database

Abstract

Customer replaceable unit field problems and production issues can be dealt with by collecting a small sample set of customer replaceable unit and customer replaceable unit monitor's and performing detailed analysis. The results can then be generalized to the customer replaceable unit population resulting in proposals for design changes and new procedures. There are problems, however. Because the sample set is small and there are no standardized tools for the collection, sharing and analysis of the data the analysis as well as the suggested course of action can be open for interpretation. It is also difficult to verify if the improvements have any impact on the original problem. Here a process is proposed that makes efficient use of the customer replaceable unit monitor technology and the data stored therein during manufacturing, field operation, and re-manufacturing with the objective of enhancing productivity, the product quality and customer satisfaction. This process is supported by an infrastructure that consists of a number of S/W and H/W tools that facilitate data collection, standardized analysis and sharing of the information across the critical groups involved, marketing, field engineering, continuing engineering, production and recycling centers.

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Data Collection and Utilization Process for Monitors for Customer Replaceable Units

Abstract:

Customer replaceable unit field problems and production issues can be dealt with by collecting a small sample set of customer replaceable unit and customer replaceable unit monitor’s and performing detailed analysis.  The results can then be generalized to the customer replaceable unit population resulting in proposals for design changes and new procedures.  There are problems, however.  Because the sample set is small and there are no standardized tools for the collection, sharing and analysis of the data the analysis as well as the suggested course of action can be open for interpretation.  It is also difficult to verify if the improvements have any impact on the original problem. 

Here a process is proposed that makes efficient use of the customer replaceable unit monitor technology and the data stored therein during manufacturing, field operation, and re-manufacturing with the objective of enhancing productivity, the product quality and customer satisfaction.  This process is supported by an infrastructure that consists of a number of S/W and H/W tools that facilitate data collection, standardized analysis and sharing of the information across the critical groups involved, marketing, field engineering, continuing engineering, production and recycling centers.

Background:

Many copiers and printers have devices in their replaceable xerographic or ink jet cartridges that hold information stored by the device.  The information type and contents varies from product to product.  In general the information can be classified in the following types:

·        Customer Information:
Enables features that allow the machine to provide dynamic feedback to the customer in terms of the cartridge life, error conditions, reorder points, yield information, etc. during machine operation.

·        Manufacturing information:
This is information such as date of manufacture, product type, cartridge serial number and others.  This data enables traceability of the supplies made at specific facilities; it facilitates problem analysis and provides a signature that can also be used to identify units in the event of re-calls.

·        Machine control/behavior information:
This data is used to control the print engine behavior.  This type of data enables the microprocessor to perform functions such as adjustments to the print engine to maintain performance quality through out the life of the customer replaceable print cartridge.

·        Marketing Information:
This information permits the implementation of marketing features such as geographic and price plan differentiation among others.

·          By collecting and analyzing this data, it is possible to better understand in a short time frame the usage of our machines, weaknesses, problem areas, etc. and issue corrective action.  However in order to maximize the gains of the customer replaceable unit monitor technology it is important that a min...