Browse Prior Art Database

Infrastructure Remote Based User Training

IP.com Disclosure Number: IPCOM000033930D
Original Publication Date: 2005-Jan-05
Included in the Prior Art Database: 2005-Jan-05
Document File: 3 page(s) / 66K

Publishing Venue

Motorola

Related People

Keith Mulford: AUTHOR [+2]

Abstract

Creating and administering training classes and material for end user personnel on the operation of complex Land Mobile Radio (LMR) field unit devices (portables and mobile radios), creates several problems for the user and the manufacturer:

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Problem

Creating and administering training classes and material for end user personnel on the operation of complex Land Mobile Radio (LMR) field unit devices (portables and mobile radios), creates several problems for the user and the manufacturer:

-          use of instructor assisted onsite training increases the total cost of the a system,

-          classroom training consumes a significant amount of time on the part of field personnel resulting in lost productivity.

-          bringing field people into a central location for training creates a logistic nightmare for the customer.  System owners must gather of large numbers of personnel from across multiple shifts and across large geographic areas  (e.g. state or country wide public safety systems with people operating radios 24 hours a day),

-          bringing field people into a central location for training creates a staffing burden for the system owners who, in mission critical applications, can not call all of their personnel off of the streets at one time for training without providing replacement personnel

-          for infrequently used functions, personnel will forget the details of how to operate complex functions, resulting in a loss of operational effectiveness.  Users need an easy method to refresh their knowledge on an as required basis.

-          when the method of operation or ergonomics of a field radio are changed as a result of software upgrade, there is a need for a low overhead method to update and execute training of field users on new and modified functions.

-          the functions used by different customers vary widely, even within the same infrastructure system.  The terms and alias/names used to describe functions differ from customer to customer and from industry to industry.  There is a need to easily customize training based on the system, the user, or the group involved.

Solution

One method of addressing this problem is to provide training remotely and intelligently to a wireless device user, based on a query by the user with respect to the operation of a specific task or control.  The training content is based within the infrastructure of the wireless system and the material presented to the user is tailored specifically to the user and the type of wireless device he/she is using.  The content and presentation of the training is tailored based on knowledge gained within the wireless system as to the identify of the user, the nature of their operation (dog catcher vs. a policeman operating on the same system), the identify and the type of device being used (e.g. mobile vs. portable, manufacturer #1 vs. manufacturer #2's radio, and/or high vs. low tier devices), as well unique characteristics of the system design which is in use.  This knowledge is stored in an infrastructure-based server and is accessed based on the identity of the User and/or the radio equipment ID (users may easily switch between different pieces of equipment during the course of their shift or over time.

General Imp...