Browse Prior Art Database

Automated Program Temporary Fix Ordering

IP.com Disclosure Number: IPCOM000037073D
Original Publication Date: 1989-Nov-01
Included in the Prior Art Database: 2005-Jan-29
Document File: 1 page(s) / 12K

Publishing Venue

IBM

Related People

Scarborough, GB: AUTHOR [+4]

Abstract

An interface is provided that allows a user to electronically order data warning of potential problems to software and Licensed Internal Code, and be able to retrieve fixes that resolve the problems.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 84% of the total text.

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Automated Program Temporary Fix Ordering

An interface is provided that allows a user to electronically order data warning of potential problems to software and Licensed Internal Code, and be able to retrieve fixes that resolve the problems.

Electronic Customer Support in an AS/400* system provides a user interface and an electronic interface for ordering fixes, preventive fix packages, or problem awareness data from the RETAIN support. The requested fix and requisites plus description data are gathered by the applications and sent to the customer via mail or data link. Problem description data are automatically sent to the user in his national language based on the records sent to RETAIN. 1. The AS/400 functions provide screens that allow the

user to order a specific fix, preventive service

packages (problem description data), or a preventive

fix package.

2. The user using the service support facility (SSF)

sends the request via a data link.

3. The SSF gathers data defining the level of the

system and verifies that the request PTFs (program

temporary fix) are not currently installed.

4. The dialog between RETAIN and AS/400 determines the

applicable requisites and selects PTFs that are at the

correct release level.

5. PTFs are delivered in "save file" format, and the

user is informed of the PTF(s) and cover letters

received.

6. Cover letters and preventive service planning data

are sent to the user in the national language selected

during the order preparation.

7....