Browse Prior Art Database

Automatic Teller Machine Performance Measurement

IP.com Disclosure Number: IPCOM000047335D
Original Publication Date: 1983-Nov-01
Included in the Prior Art Database: 2005-Feb-07
Document File: 2 page(s) / 13K

Publishing Venue

IBM

Related People

Schein, RD: AUTHOR

Abstract

Intermittently used interactive terminals, such as automatic teller machines, are sometimes inoperative for one reason or another. Because the machines are intermittently used by a large number of different customers, any one customer may be unaware that the machine was inoperative and, therefore, that customer's perception of the usefulness of the automatic teller machine may not be impacted by any one period of inoperability. This disclosure teaches a method for measuring the customer's perception of teller machine performance. Each automatic teller machine in a network develops a unique usage pattern for each day of the week resulting from the daily activities of its customers. The usage pattern remains relatively constant but changes gradually over a period of months.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 52% of the total text.

Page 1 of 2

Automatic Teller Machine Performance Measurement

Intermittently used interactive terminals, such as automatic teller machines, are sometimes inoperative for one reason or another.

Because the machines are intermittently used by a large number of different customers, any one customer may be unaware that the machine was inoperative and, therefore, that customer's perception of the usefulness of the automatic teller machine may not be impacted by any one period of inoperability. This disclosure teaches a method for measuring the customer's perception of teller machine performance. Each automatic teller machine in a network develops a unique usage pattern for each day of the week resulting from the daily activities of its customers. The usage pattern remains relatively constant but changes gradually over a period of months. This usage pattern can be recorded and tracked by the financial institution operating the automatic teller machine as an hourly transaction rate. In other words, the number of withdrawal transactions, the number of deposit transactions, the inquiry transactions, etc., are counted for each hour and recorded. The total number of transactions for each day, so recorded, can be called the potential transaction opportunities. The potential transaction opportunities indicate the probable number of transactions that the automatic teller machine would process if there were no interruptions of service. During a period of automatic teller machine inoperability, some of these potential transaction opportunities will be lost. The number that will be lost depends upon the number of such transactions which are normally executed during those specific hours of the day when the automatic teller machine was inoperative. The number of lost transacti...