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Interactive Complex Transaction Keyboard and Display

IP.com Disclosure Number: IPCOM000052872D
Original Publication Date: 1981-Jul-01
Included in the Prior Art Database: 2005-Feb-11
Document File: 3 page(s) / 60K

Publishing Venue

IBM

Related People

Svigals, J: AUTHOR

Abstract

Interactive terminals, which are used by untrained operators to execute complex transactions, often result in confusion in the mind of the operator because of the very large number of alternatives available to the operator. This article sets forth a multi-purpose keyboard and display, having a regularized format to reduce operator confusion. The keyboard has four different functional areas. They are application, interaction, numeric, and control key areas. All four of these key areas are superimposed on an alphabetic keyboard to give a wide degree of versatility. The display also is pre-formatted into four areas. The four display format areas are current transaction step, customer identification data area, and a guidance area.

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Interactive Complex Transaction Keyboard and Display

Interactive terminals, which are used by untrained operators to execute complex transactions, often result in confusion in the mind of the operator because of the very large number of alternatives available to the operator. This article sets forth a multi-purpose keyboard and display, having a regularized format to reduce operator confusion. The keyboard has four different functional areas. They are application, interaction, numeric, and control key areas. All four of these key areas are superimposed on an alphabetic keyboard to give a wide degree of versatility. The display also is pre-formatted into four areas. The four display format areas are current transaction step, customer identification data area, and a guidance area.

Referring to the figure, display area 11 shows the step being executed, and display area 13 shows the name or number of the customer or account being served. Display area 15 is the data entry area where the ABA number from the check, amount, and positive verification of accuracy is displayed to the terminal user. Display area 17 is the guidance display area. Highlight indicators 12, 14, 16 and 18 draw the terminal user's attention to the transaction being executed, line and field being entered as well as the guidance instruction at 18.

The keyboard shows the application keygroup 21, the interaction keygroup 23, the numeric keygroup 25, and the control keygroup 27. Keygroups 21, 23, and 25 are superimposed upon an alphabetic keyboard. Only upper case alphabetic keys are utilized in this example although, with the addition of another control key, two levels of alpha-shift could also be obtained.

The terminal user will be guided through the execution of a transaction by the transaction program and prompted to provide information to execute the transaction.

For example, the first message in display 11 may say, "Hello. Sign in, please." and the message in display area 13 may say, "First National Bank". The message in guidance area 17 may tell the terminal user to enter an I...