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Browse Prior Art Database

Method for Accessing Answer Service Messages

IP.com Disclosure Number: IPCOM000060123D
Original Publication Date: 1986-Feb-01
Included in the Prior Art Database: 2005-Mar-08
Document File: 1 page(s) / 11K

Publishing Venue

IBM

Related People

Cross, MR: AUTHOR

Abstract

A method is described to permit a user to phone a computer-stored answering service and by giving a password required, receive all messages left on the answering service.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 90% of the total text.

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Method for Accessing Answer Service Messages

A method is described to permit a user to phone a computer-stored answering service and by giving a password required, receive all messages left on the answering service.

In this method when a user phones the answering service, the computer's stored voice gives an introductory remark from the office principal. Then it says "press 1 if you wish to leave a message and 2 if you wish to hear messages left at this telephone."

If the caller presses "1", the answering service says "at the tone you may leave a message and press 3."

When the caller presses "3" he again hears the introductory remark.

If the caller now presses "2", and if a password is required, the computer's stored voice says either "a nume password is required, use the keypad" or "a spoken password is required after the beep tone".

If the password is given correctly or if no password is required, the computer's stored voice says either "there are no messages" or "message 1" followed by a beep followed by the first message. The voice then says "press 1 to repeat or 2 to continue." After the last message, the voice says "there are no more messages."

The advantage of having the option to receive information from your answering service as well as leaving messages, is that the flow of information is increased. The inclusion of password checking protects confidentiality. The provision for the answering service to specify password format is a stricter protection. Whe...