Browse Prior Art Database

Hypermedia Expert System, OV/2 And OS/2 Lan

IP.com Disclosure Number: IPCOM000101829D
Original Publication Date: 1990-Sep-01
Included in the Prior Art Database: 2005-Mar-16
Document File: 1 page(s) / 35K

Publishing Venue

IBM

Related People

Miller, ME: AUTHOR [+2]

Abstract

This article describes a facility for building installation support systems for Operating System/2 Local Area Network (OS/2* LAN) and OfficeVision/2 (OV/2) using a hypermedia-based expert system. A body of knowledge based on the installation configuration variables would be built. The knowledge base is used to construct a hypermedia "web". The hypermedia web would be navigated by a user who is unskilled in installation procedures for OS/2 LAN and OV/2. The navigation path would take the user to only the specific steps and related information they need to accomplish the installation of these complex products.

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Hypermedia Expert System, OV/2 And OS/2 Lan

       This article describes a facility for building
installation support systems for Operating System/2 Local Area
Network (OS/2* LAN) and OfficeVision/2 (OV/2) using a
hypermedia-based expert system.  A body of knowledge based on the
installation configuration variables would be built. The knowledge
base is used to construct a hypermedia "web". The hypermedia web
would be navigated by a user who is unskilled in installation
procedures for OS/2 LAN and OV/2. The navigation path would take the
user to only the specific steps and related information they need to
accomplish the installation of these complex products.

      The installation of OV/2 and OS/2 LAN are time-consuming and
complicated tasks with numerous variables.  The technical skill level
required by the installer is high, and the learning curve to become a
proficient installer is lengthy.  By using a hypermedia-based expert
system to build an installation support facility, both of these
problems could be minimized. The net effect of building and using an
installation support system such as this is that installation time
would be reduced from several days to a matter of hours.

      The benefits of a hypermedia expert system for installation
support of OS/2 and OV/2 are:
   shorter installation time
   easier installation process
   less technical skills are required by the installer
   provides a diagnostic and tutorial tool for installation
...