Browse Prior Art Database

Off-Site Analysis of a Personal Banking Machine

IP.com Disclosure Number: IPCOM000101902D
Original Publication Date: 1990-Sep-01
Included in the Prior Art Database: 2005-Mar-17
Document File: 2 page(s) / 61K

Publishing Venue

IBM

Related People

Mueller, W: AUTHOR [+3]

Abstract

Many computer-controlled machines, such as the IBM 4731 Personal Banking Machine, have an internal program allowing the service engineer to analyze events on the machine that occur during normal operation (on-site analysis). Such events are often printed as part of normal daily maintenance duties, using a service function of the machine or the print facility of a network monitor program on a connected host computer, followed by manual analysis.

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This is the abbreviated version, containing approximately 52% of the total text.

Off-Site Analysis of a Personal Banking Machine

       Many computer-controlled machines, such as the IBM 4731
Personal Banking Machine, have an internal program allowing the
service engineer to analyze events on the machine that occur during
normal operation (on-site analysis).  Such events are often printed
as part of normal daily maintenance duties, using a service function
of the machine or the print facility of a network monitor program on
a connected host computer, followed by manual analysis.

      On-site analysis necessitates taking the machine out of
operation, which leads to non-productive machine time for the
customer.  As the event analysis program is part of the machine
operating system, there are often storage limitations.  This means
that only a very general event analysis is possible.  Detailed
analysis and repair work thus require detailed reading of maintenance
documentation, which is highly time-consuming.  This also applies to
the analysis of event print-outs.

      The present proposal relates to the use of the event analysis
program (normally residing in the machine) which has been noticeably
expanded and modified to run on a separate computer, mainly a PS/2, a
portable PC or an equivalent personal computer.  Interpretation of
the event data at bit level is a function of the program logic, i.e.,
a time-consuming manual bit analysis is avoided.  As a result, people
doing off-site analysis are quickly able to understand the meaning of
events and to obtain relevant repair...