Browse Prior Art Database

Implementation of Voice Interaction Triggered by a Motion Detection Drive to Improve Customer Serviceability of Automatic Teller Machines

IP.com Disclosure Number: IPCOM000103334D
Original Publication Date: 1990-Oct-01
Included in the Prior Art Database: 2005-Mar-17
Document File: 1 page(s) / 35K

Publishing Venue

IBM

Related People

Crutchfield, KR: AUTHOR

Abstract

Disclosed is an idea for voice interaction to improve customer serviceability on automatic teller machines (ATM) using a motion detection device to activate.

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This is the abbreviated version, containing approximately 100% of the total text.

Implementation of Voice Interaction Triggered by a Motion Detection Drive to Improve Customer Serviceability of Automatic Teller Machines

      Disclosed is an idea for voice interaction to improve customer
serviceability on automatic teller machines (ATM) using a motion
detection device to activate.

      The vehicle to interface current ATM equipment to the customer
is primarily achieved by means of menu-driven application brought to
the customer in the form of words on a display.  The idea here is to
make the customer interface more personal and friendly.

      A Motion Detection Device is utilized to detect when a customer
is present at the ATM.  At the moment of detection the voice control
unit of the machine would announce a message to the customer such as
"Good Morning!  Welcome to First Bank.  Please insert your card to
begin a transaction!" Other messages could be incorporated as the
different transactions and operations require.

      This feature would aid to many potential customers that may
have ATM phobia by making the machine more personal. Customers may
find this feature appealing by allowing each customer to "customize"
the machine to their own location. Added would be the appeal to the
customers that may be visually impaired or have literacy deficiency.

      Disclosed anonymously.