Browse Prior Art Database

Accounting System for Rolm 244 PC Adapter using Caller Voice Recognition

IP.com Disclosure Number: IPCOM000104148D
Original Publication Date: 1993-Mar-01
Included in the Prior Art Database: 2005-Mar-18
Document File: 2 page(s) / 76K

Publishing Venue

IBM

Related People

Heyen, JG: AUTHOR [+4]

Abstract

A set of programs is described which intercepts incoming calls, ensures the caller is known by source phone number or voice match and allows automatic management of billing information for automated billing cycles.

This text was extracted from an ASCII text file.
This is the abbreviated version, containing approximately 52% of the total text.

Accounting System for Rolm 244 PC Adapter using Caller Voice Recognition

      A set of programs is described which intercepts incoming calls,
ensures the caller is known by source phone number or voice match and
allows automatic management of billing information for automated
billing cycles.

      Attorneys, consultants and people who get paid by time spent on
a telephone need a way to automatically track phone calls and produce
a corresponding accounting invoice.  It is time consuming to write
down time spent on a call, the person's name and then communicate
that to another person for billing purposes.  Furthermore, human
error is introduced into that process.

      This article describes a set of programs which intercepts
incoming calls and ensures the caller is known by source phone number
or voice match.  If the caller is not known, indication is
appropriately communicated to the callee.  An associated Address Book
entry for the caller is automatically displayed in edit mode for
callee editing upon receipt of the call.  It can be updated per
change in information taken on the call.  The call is automatically
timed when the callee picks up the phone until the call ends.  The
length of the call is associated with the caller's Address Book entry
as a logged entry including the date/time stamp of call.  Monthly
billing cycles access the logged information and automatically
generate bills to be sent to clients.

      This article process automatically times a recipient's phone
call, logs appropriate bookkeeping data and prepares necessary
information for subsequent automated invoice billing.  Tracking
information of the call is stored in a database repository on a
connected LAN.  When an internal caller calls, the caller is
identified by the source phone number after comparing it to an
Address Book entry.  If an external caller calls, a recorded message
answers and politely asks for the full name of the person calling and
who the caller wishes to speak to.  A voice recognition program
immediately invokes to compare the caller's recorded...