Browse Prior Art Database

Method for Voice Forms Utilizing Paper Criteria

IP.com Disclosure Number: IPCOM000104775D
Original Publication Date: 1993-May-01
Included in the Prior Art Database: 2005-Mar-19
Document File: 1 page(s) / 45K

Publishing Venue

IBM

Related People

Johnson, WJ: AUTHOR

Abstract

Provided is a service resident within a phone system which supports receiving faxed images of textual data in order to configure voice menus, i.e., voice forms in a telephone answering system.

This text was extracted from an ASCII text file.
This is the abbreviated version, containing approximately 69% of the total text.

Method for Voice Forms Utilizing Paper Criteria

      Provided is a service resident within a phone system which
supports receiving faxed images of textual data in order to configure
voice menus, i.e., voice forms in a telephone answering system.

      It may be tedious to use a voice control system and/or
telephone keypad in order to program a telephone system which offers
selections to a caller in order to navigate to appropriate voice
menus and subsequent destination phone numbers and/or operators.
Many banks and phone-bound companies use voice menu systems on their
800 numbers.  A method is needed which simplifies setting up voice
forms and removes trial and error processing in order to set such a
system up.

      Many syntactical embodiments may exist without departing from
the spirit and scope of the article.  A person modifying or creating
the voice menu system may do so from any remote facsimile device.
This prevents the editor from being local to a computer system for
setting up logic flows of the menu and then interfacing to a
microphone or telephone for setting up voice portions to the menu.
Authentication means is provided on the fax so only authorized
personnel are able to make voice menu changes.  Instructions faxed
may be handwritten or typed.  If after submission of a voice menu
system update, an error occurs while parsing of the faxed
instructions, error reports and details are faxed back to the
original fax.  An override may be specified...