Browse Prior Art Database

Method and Apparatus for Caller-Dependent Answer Messages in a Directory-Linked Telephone Network

IP.com Disclosure Number: IPCOM000104853D
Original Publication Date: 1993-Jun-01
Included in the Prior Art Database: 2005-Mar-19
Document File: 2 page(s) / 92K

Publishing Venue

IBM

Related People

Hoose, RH: AUTHOR [+2]

Abstract

A methodology is described which implements an answering service capable of presenting a unique message to a unique caller or particular set of callers.

This text was extracted from an ASCII text file.
This is the abbreviated version, containing approximately 52% of the total text.

Method and Apparatus for Caller-Dependent Answer Messages in a Directory-Linked Telephone Network

      A methodology is described which implements an answering
service capable of presenting a unique message to a unique caller or
particular set of callers.

      Current telephone answering machines and answering systems
respond to a caller with exactly the same answer messages.  Recently
introduced telephone systems, such as those produced by ROLM, allow
setting more than one message whereby one message is for external
callers, one is for internal callers, and one is for convenience in
overriding the other two for occasions such as being out on vacation.
It is very desirable to customize an answer message according to a
multiplicity of attributes associated with a caller.  People
naturally customize handling of a phone call depending on who they
are talking with.  Likewise, it would be nice to tailor an answer
message according to a particular person making a phone call.  A
method is needed w hereby a user can configure a telephone answering
system to answer with a message specifically customized for a
particular caller.

      The present article implements an answering service capable of
presenting a unique message to a unique caller or particular set of
callers.  The article may execute on a computer system with an
interface card to a connected phone or may actually execute within a
phone apparatus capable of interfacing to a directory.  In both
cases, interfacing to a directory is required.  The directory may or
may not be a VM CALLUP or MVS Extended Address Book.  Defined
attributes are compared to directory attributes of a caller for
determining which answer message shall be retrieved.

      For example, a user may want to set one message for all callers
who are in department 5FT, another message for all calls from a
spouse, another message for all calls from building 8, another
message for all calls from John D. Jackson and another message for
all calls from a manager and any of the manager's managers.

      The present article implementation consists of a configuration
process, a caller reconciliation process and a message retrieval
process.

      The configuration process allows selecting to record a list of
messages.  After recording a message, a list of attributes can be
associated with the message.  These attributes are found in a
directory.  They include depart...