Browse Prior Art Database

Method for Exposing Personalized Messages to a Caller

IP.com Disclosure Number: IPCOM000104879D
Original Publication Date: 1993-Jun-01
Included in the Prior Art Database: 2005-Mar-19
Document File: 2 page(s) / 101K

Publishing Venue

IBM

Related People

Hoose, RH: AUTHOR [+2]

Abstract

A methodology is described which implements an answering service capable of presenting a unique message to a unique caller.

This text was extracted from an ASCII text file.
This is the abbreviated version, containing approximately 52% of the total text.

Method for Exposing Personalized Messages to a Caller

      A methodology is described which implements an answering
service capable of presenting a unique message to a unique caller.

      Current telephone answering machines and answering systems
respond to a caller with exactly the same answer messages.  Recently
introduced telephone systems, such as those produced by ROLM, allow
setting more than one message whereby one message is for external
callers, one is for internal callers, and one is for convenience in
overriding the other two for occasions such as being out on vacation.
It is very desirable to customize an answer message according to a
specific caller.  People naturally customize handling of a phone call
depending on who they are talking with.  Likewise, it would be nice
to tailor an answer message according to a particular person making a
phone call.  A method is needed where by a user can configure a
telephone answering system to play a message for a caller who is
recognized without having the phone system communicate any explicit
dat of who the caller is.

      This article's implementation executes on a computer system
with an interface card to a connected phone or may actually execute
within a phone apparatus capable of managing processes hereinafter
described.  This service recognizes the caller by voice during the
caller, leaving a message.  Upon recognition, the mode for accepting
the caller's message is interrupted and the caller is notified there
is a special message waiting.  The special message is then played to
the caller and the caller again has the option of leaving a continued
message.  Voice prints are saved in a library where a reasonable and
configurable number of voice prints are saved for a user either by
taking voice snapshots from previously left messages or by invoking a
save voice print function while actively talking to the person on the
phone.

      For example, a person receives a collection of messages on an
answer service over a period of time.  Upon examination of the
messages, the person may want to make sure a message is communicated
to the caller again should the caller try when the person is not
there.  The person can save a voice print from a message and then
assign a message to be played to the caller should the caller call
again when nobody is available.  There can be multiple voice prints
configured for playing many different assigned messages.  It is
recommended that a variety of voice prints be kept in a library for
any single person over a period of time, and at different times of
day, to guarantee a voice match by ensuring a full spectrum of voice
prints, thereby accounting for variations in a person's voice.

      The implementation described herein consists of a configuration
process, a caller reconciliation process, and a message retriev...