Browse Prior Art Database

Telephone Application for Diagnosing

IP.com Disclosure Number: IPCOM000105047D
Original Publication Date: 1993-Jun-01
Included in the Prior Art Database: 2005-Mar-19
Document File: 2 page(s) / 33K

Publishing Venue

IBM

Related People

Jackson, BK: AUTHOR [+3]

Abstract

This article describes a software application which provides a graphical object interface for the PC end user to diagnose failures with his advanced telephone system. An advanced telephone system is described as one connected to the user's workstation Communications Port (COM) and may include voice messaging and miniature light indicators representing various electronic phone features. This mechanism will notify users of any problems or failures with their telephone. An example of a telephone failure is the user may not be aware the 'message waiting' light is not working. There also may be times when the telephone ringer does not ring.

This text was extracted from an ASCII text file.
This is the abbreviated version, containing approximately 100% of the total text.

Telephone Application for Diagnosing

      This article describes a software application which provides a
graphical object interface for the PC end user to diagnose failures
with his advanced telephone system.  An advanced telephone system is
described as one connected to the user's workstation Communications
Port (COM) and may include voice messaging and miniature light
indicators representing various electronic phone features.  This
mechanism will notify users of any problems or failures with their
telephone.  An example of a telephone failure is the user may not be
aware the 'message waiting' light is not working.  There also may be
times when the telephone ringer does not ring.  This invention serves
as a maintenance monitor providing a graphical interface whereby an
icon representing a telephone is displayed on the PC user's display
screen with appropriate technical failure messages/warnings when
there are failures with an advanced telephone system.

      The method provides a "live" background application activated
either at the operating system prompt manually by the user or
automatically as the PC is powered on.  This invention can be
displayed in Microsoft Windows* or OS/2** as an icon and is visually
active when a problem is diagnosed on the telephone.  Several icon
variations exist for the appropriate message depending on the
telephone problem.

*   Trademark of Microsoft Corporation
**  Trademark of IBM Corp.