Browse Prior Art Database

Categorical Storage of Voice Mail Messages

IP.com Disclosure Number: IPCOM000105054D
Original Publication Date: 1993-Jun-01
Included in the Prior Art Database: 2005-Mar-19
Document File: 2 page(s) / 73K

Publishing Venue

IBM

Related People

Burrows, T: AUTHOR [+3]

Abstract

A methodology is described that adds a categorization function to a voice answering machine voice mail that permits callers to leave messages in specified categories.

This text was extracted from an ASCII text file.
This is the abbreviated version, containing approximately 52% of the total text.

Categorical Storage of Voice Mail Messages

      A methodology is described that adds a categorization function
to a voice answering machine voice mail that permits callers to leave
messages in specified categories.

      With the increase in the number of telephone messages received
by individuals, especially those who must deal with it as part of
their job, it is important that recorded voice messages be played
back in a prioritized order.  Current technology allows recorded
voice messages to be played back only in the order they are received.

      This article describes a mechanism for allowing the phone
message recipient to define a message storage system that permits all
callers to categorize their voice messages into categories created by
the recipient.  Upon leaving a recorded message, the caller specifies
what type of message he is leaving by pressing one or more keys on
the telephone touch-tone pad.

      The advent of the telephone answering machine (or voice mail)
has given message recipients the ability to listen to previously
recorded telephone messages.  Unfortunately, in order for a user to
listen to the most important messages, lesser and somethimes useless
telephone messages must be waded through, thereby wasting valuable
time.

      This article describes a mechanism whereby a user can set up a
list of voice mail categories that all calling parties will use to
label the type of message they are leaving on the answering machine.
For example, a user may set up the following voice mail categories at
work:  Urgent, Purchase, Personal, Confidential, Miscellaneous.  A
caller, upon receiving a recorded greeting will be instructed to
leave a message and then select one of the five example categories
listed above.  Some examples would be, if the message is business
related and involves a possible purchase, the "Purchase" label would
be selected; if the message was from a company representative needing
immediate assistance, the message would be labelled "Urgent"; if a
message was one from the medical department, the "Personal" label
would be selected, etc.  Upon playback, the message recipient would
be able to select any messages, based on category, to be played.  For
example, if the employee were working in a time-constrained
environment, only th...