Browse Prior Art Database

RIADATA, An Automated Retain Incident Analysis Facility

IP.com Disclosure Number: IPCOM000107603D
Original Publication Date: 1992-Mar-01
Included in the Prior Art Database: 2005-Mar-22
Document File: 6 page(s) / 271K

Publishing Venue

IBM

Related People

Wendling, P: AUTHOR

Abstract

Disclosed is a system that enables users to view factory/field power performance or any other subsystem of a product monitored by RETAIN and provide a daily report of new or updated PMH records. The VM DATA base provides a repository for PMH records, Incident Analysis Forms, Failure Analysis Forms, and Action Items. This provides the users with a complete system for monitoring factory/field power problems. Although the system was designed to monitor 9021 power performance, it is currently monitoring 9121, 3090* and 9021 channel performance.

This text was extracted from an ASCII text file.
This is the abbreviated version, containing approximately 23% of the total text.

RIADATA, An Automated Retain Incident Analysis Facility

       Disclosed is a system that enables users to view
factory/field power performance or any other subsystem of a product
monitored by RETAIN and provide a daily report of new or updated PMH
records.  The VM DATA base provides a repository for PMH records,
Incident Analysis Forms, Failure Analysis Forms, and Action Items.
This provides the users with a complete system for monitoring
factory/field power problems.  Although the system was designed to
monitor 9021 power performance, it is currently monitoring 9121,
3090* and 9021 channel performance.

      This article describes the mechanisms used in the
implementation of RIA, an automated system for monitoring power
product performance in the field via RETAIN, and how the concept was
extended to include data from the factory. The combination of factory
and field data provides the user with ability to check problem
correlation.

      The system consists of a multi-disk auto-reader account as
repository for data, a PC, using MYTE, Hostmyte, and REXX88 as an
active data gatherer, and VM hooks to process and summarize data.
Although the original code was developed to monitor Power
Performance, by changing search criterion, the application can be
applied to other product areas.

      The RIADATA system extracts information from various databases
and provides a shared, central source for field and factory power
hits.  REXX88 in conjunction with HOSTMYTE is used to manipulate
various VM and MVS databases.

      Normal process flow is given below:
-    A PMH is created
-    Daily RIA Run
-    DATA is collected from DETAIL
-    USERs are notified of Power Hit
-    PWTLOGs captured from PSS
-    FA Data extracted
-    VM Data summarized
-    Incident form is reviewed
-    Failure Analysis is reviewed
-    Root Cause Fix
-    Incident closed.

      As part of the above process, users send information to the
account and is loaded via the AUTORDR system.  Since each device type
(3090, 9021, Liberty) has its own DASD for storage, the autoreader
places the files according to a predefined naming convention.

      This central approach for field incident analysis makes the
data available for a variety of users, thereby improving the overall
efficiency of the incident analysis team.  For example, daily field
summary reports are sent to users on the "Subscription" list for
awareness.  A designated team member reads the PMH text and sends a
completed incident analysis sheet to RIADATA under the PMH and serial
number. This allows others to view a condensed synopsis of this hit
without reading the entire PMH text.

      Also maintained on RIADATA are action files.  These files
contain recent local activity pertaining to a PMH record.  The user
can append this file and all users can check the current progress
toward root cause analysis. (This can also be saved in CMS under PMH
a...