Browse Prior Art Database

Multimedia Telephone Caller Recognition

IP.com Disclosure Number: IPCOM000107616D
Original Publication Date: 1992-Mar-01
Included in the Prior Art Database: 2005-Mar-22
Document File: 2 page(s) / 81K

Publishing Venue

IBM

Related People

Johnson, WJ: AUTHOR [+4]

Abstract

This article describes a mechanism to retrieve information from a variety of media based on a caller's telephone number and/or voice from an incoming telephone call. The media information can be used for proper identification of the caller and appropriate handling of the call.

This text was extracted from an ASCII text file.
This is the abbreviated version, containing approximately 52% of the total text.

Multimedia Telephone Caller Recognition

       This article describes a mechanism to retrieve
information from a variety of media based on a caller's telephone
number and/or voice from an incoming telephone call. The media
information can be used for proper identification of the caller and
appropriate handling of the call.

      In today's environment, mechanisms are available to identify
the source of a phone call. Companies link phone numbers to a central
database allowing the caller's name to be displayed. The scope of
this method is limited to persons in common with a textual database,
such as employees of a company. An employee of a company can receive
telephone calls from co-workers as well as from persons outside the
company. If a call is made from a particular number, it does not mean
the call is from the owner of that phone number. For example, a call
from a homestead can be from any member of that homestead. There may
also be situations where a call is made from a public phone. It is
further desirable to get additional information about the caller as
soon as possible during the call. Educating the recipient of a call
about the caller allows the call to be handled in an optimal manner.
For example, a caller may be an overweight executive several levels
above the recipient of a call. The recipient of the call will know to
be as professional as possible and take into consideration the caller
is overweight when describing a lunch menu. A video snapshot and
background information of the caller can be provided to the recipient
of a call. This information becomes available on one or more
peripherals associated with the telephone hardware upon recognition
of the caller using source phone number and voice.

      The addition of mu...