Browse Prior Art Database

Continuous Updated On Line Manuals

IP.com Disclosure Number: IPCOM000108656D
Original Publication Date: 1992-Jun-01
Included in the Prior Art Database: 2005-Mar-22
Document File: 2 page(s) / 75K

Publishing Venue

IBM

Related People

Keller, RS: AUTHOR [+2]

Abstract

When a publication is prepared, it is written using the best information available at that time. Unfortunately, that information is sometimes incomplete and/or inaccurate. This results in publication discrepancy reports. Publication discrepancy reports are fixed in the source library at the writing location. This has some unfortunate side effects. First, when the first customer reports the problem, only that customer gets the fix (until an updated Technical Newsletter is available). Second, there is a substantial lag-time between the answering of the publication discrepancy reports and the availability of the fix in hard copy form. Additionally, sometimes the customer needs only clarification of some technical issues (for example what is done through systems like EQUAL).

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This is the abbreviated version, containing approximately 52% of the total text.

Continuous Updated On Line Manuals

       When a publication is prepared, it is written using the
best information available at that time.  Unfortunately, that
information is sometimes incomplete and/or inaccurate.  This results
in publication discrepancy reports.  Publication discrepancy reports
are fixed in the source library at the writing location.  This has
some unfortunate side effects. First, when the first customer reports
the problem, only that customer gets the fix (until an updated
Technical Newsletter is available).  Second, there is a substantial
lag-time between the answering of the publication discrepancy reports
and the availability of the fix in hard copy form.  Additionally,
sometimes the customer needs only clarification of some technical
issues (for example what is done through systems like EQUAL).
Answers created in this technical clarification system suffer from
the same problems as publication discrepancy reports.

      The advent of on-line publications systems provides the ability
to make a vast improvement in this process. Consider the following
system:  The customer has (1) an on-line publications system, (2) a
program product where the publications reside in the on-line
publications system, and (3) a communications link between the
customer's computer and the vendor that provided the program product.

      Now suppose that the customer reports a discrepancy report
against one of the publications residing in the on-line publications
system.  The vendor (who owns the program product) can send to the
customer a fix for the publication.  The fix then can be installed by
the on-line publications system so that the book is updated.

      To allow this autom...